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Instant offer terms and conditions

Instant Offer standard terms and conditions

Auto Trader Limited (company registration number 3909628) is incorporated and registered in England and Wales and has a registered office address at 4th Floor, 1 Tony Wilson Place, Manchester M15 4FN ("Auto Trader")

Manheim Limited (company registration number 00448761) is incorporated and registered in England and Wales and has a registered office address at Central House, Leeds Road Rothwell, Leeds, West Yorkshire, LS26 0JE ("Manheim" / "We" / "Us").

Auto Trader are partnering with Manheim in respect of the provision of the Instant Offer Service ("Service") which will be made available through Auto Trader's platforms ("the Platform"). The Service will be fulfilled by Manheim and your legal relationship in respect of the Service shall be with Manheim.

These standard terms and conditions ("Conditions") set out the contract terms between you and Manheim and will be binding on all users of the Service. Without prejudice to clause 10.3 below, Auto Trader is not a party to these Conditions and accepts no liability or responsibility for the Service.

    1. In these Conditions the following terms will have the following meanings unless the context otherwise requires:
      "Assumptions"means the assumptions we make about the Vehicle set out in clause 2.2;
      "Condition Appraisal Form"means the online form you complete on the Platform in order to provide the details of the Vehicle to generate a Valuation;
      "Contract of Sale"means the contract between you and Manheim for the purchase of the Vehicle which incorporates these Conditions;
      "Final Valuation"means the valuation we provide to you confirming the Purchase Price in accordance with clause 6.1 subject to the findings of the Inspection;
      "Inspection"means our inspection of the Vehicle before the Final Valuation in accordance with clause 5.1;
      "Insurance Total Loss"means that a Vehicle has been categorised by insurers as any of a category A (scrap metal only), category B (break for spare parts only), category C (repairable Vehicle where repair costs exceeded the Vehicle's pre-accident value), category D (repairable Vehicle) and category F (fire damage);
      "Outstanding Finance"means, in relation to the Vehicle, any outstanding finance and/or 'logbook' loan arranged with a third party;
      "Purchase Price"means the price for the Vehicle contained in the Final Valuation;
      "Roadworthy"means that a Vehicle complies with all legislation in force from time to time to ensure that Vehicles do not cause a danger on the roads and highways (including any regulations as to brakes, steering, gears, tyres, lighting equipment or any other such matter);
      "Valuation"means the valuation we provide to you in accordance with clause 2.4 subject to the Assumptions, and the Condition Appraisal Form having been completed in accordance with these Conditions;
      "Vehicle"means the vehicle which is the subject of the Valuation, the Final Valuation and the Contract of Sale;
      "Vehicle Documentation"all sets of keys, any service history documentation, MOT Certificate (if applicable), the V5/logbook showing you as the registered keeper, manuals, and any other documentation you have in relation to the Vehicle.
    1. The Service is provided free of charge and you are under no obligation to sell the Vehicle to us following a Valuation.
    2. The Valuation is based on the following Assumptions. It is your responsibility to review these Assumptions and inform us if any of them are incorrect:
      1. you are the owner of the Vehicle and have unencumbered right and title to sell the Vehicle;
      2. you have been the owner and registered keeper of the Vehicle for a minimum of 3 months;
      3. the Vehicle still has a minimum of 3 months MOT remaining;
      4. the Vehicle has no missing parts, or mechanical and/or electrical defects, including exterior and/or interior;
      5. the Vehicle is not an Insurance Total Loss and has not sustained accident damage or fire damage;
      6. the Vehicle has not been stolen and recovered;
      7. you are able to provide evidence of a service history for the Vehicle;
      8. the Vehicle has an accurate mileage reading;
      9. the Vehicle is not an import, ex-emergency services vehicle, taxi, rental or driving school vehicle;
      10. the Vehicle is registered in the United Kingdom and has not been imported;
      11. the Vehicle is a right-hand drive;
      12. you possess two original working keys for the Vehicle;
      13. the Vehicle is as per the original factory options and has not received engine, bodywork or other non-maintenance modifications; and
      14. the Vehicle's paintwork is as per the original factory finish and has not otherwise been modified.
    3. In order for us to provide you with a Valuation of the Vehicle, you will need to complete the Condition Appraisal Form. You hereby confirm that the information provided by you in the Condition Appraisal Form is true, accurate and complete.
    4. Once you have completed the Condition Appraisal Form you will receive an email confirming the Valuation and details of how to complete the sale of the Vehicle.
    5. The Valuation is based on the Assumptions and the information provided to us in the Condition Appraisal Form. Subject to clause 2.6 below, the Valuation is valid for 7 days.
    6. We reserve the right to change the Valuation or withdraw the Valuation either following a subsequent telephone appraisal questionnaire, the Inspection or vehicle history checks, if the information you provided to us in the Condition Appraisal Form is untrue, inaccurate or incomplete, if any of the Assumptions set out in clause 2.2 are incorrect.
    7. The Valuation is provided strictly on a 'subject to contract' basis and we have the absolute right to withdraw the Valuation prior to the Contract for Sale. The Valuation does not constitute an offer from us to purchase the Vehicle and we are under no obligation to purchase your car.
    1. In certain circumstances we are unable to provide you with a Valuation. You acknowledge and accept that the following categories of Vehicles are excluded from the Service:
      1. vans, bikes and any other non-car Vehicle;
      2. Vehicles with a Valuation of less than £250 or more than £50,000;
      3. Vehicles with an age of less than 3 months or more than 15 years;
      4. Vehicles with a mileage of less than 1,000 or more than 200,000;
      5. electric Vehicles; and
      6. certain prestige brands and models of Vehicle which we consider to be unsuitable for our Service.
    1. There are certain postcodes, areas and geographies in which we are unable to provide the Service. These include: the Isle of Man, the Isle of Wight, Northern Ireland, the Republic of Ireland, Shetland Islands, Isles of Scilly, Outer Hebrides, Stornaway, Isle of Lewis, Isle of Scalpay, Inverness, Beauly, Muir of Ord, Dingwall, Munlochy, Avoch, Fortrose, Cromarty, Nairn, Strathpeffer, Alness, Invergoran, Tain, Gairloch, Achnasheen, Garve, Ardgay, Dornoch, Ullapool, Lairg, Rogart, Elgin, Lossiemouth, Fochabers, Forres, Kyle, Isle of Skye, Portree, Plockton, Strome Ferry, Strathcarron, Isle of Arran and Millport, Orkney Islands, Golspie, Halkirk, Kirkwall, Dunbeath, Helmsdale, Brora, Argyll and Bute, Perth and Kinross, Cornwall, Mid and West Wales, Jersey and Guernsey.

      Please use the postcode entry field to identify if your area is eligible.

      Due to the changing government advice around Covid 19 and the tier system, appointments may not be offered or cancelled at short notice.

    1. Before completing the purchase of the Vehicle or issuing our Final Valuation we will check the Vehicle Documentation and conduct a physical Inspection of the Vehicle in order to confirm and verify the Assumptions and the details you provided to us in the Condition Appraisal Form and any subsequent telephone questionnaire.
    2. The Valuation confirmation email we send you will contain a booking tool in order to arrange a date and time for us to conduct the inspection within 7 days of the date of the Valuation at the address where the Vehicle is located (subject to availability of the Service at the address).
    3. At the scheduled Inspection you must have your bank card showing your account number and sort code, your driving licence, and one other form of ID. If any of these documents are missing we will not be able to continue with the Inspection.
    4. Following the Inspection, we reserve the right to change or withdraw the Valuation only if:
      1. any of the information you provided in the Condition Appraisal Form is untrue, inaccurate or incomplete; or
      2. any of the Assumptions are incorrect.
    5. If we decide to withdraw or change the Valuation as a result of the Inspection, this will be communicated to you by email. You are under no obligation to sell the Vehicle to us following a revised Valuation.
    6. During the Inspection, the Vehicle may undergo mechanical examination and/or test driving. You must ensure that the Vehicle has up-to-date vehicle tax, is Roadworthy and is driveable before we test drive the Vehicle.
    7. We accept no liability for any delay or failure to conduct the Inspection if and to the extent that the delay is due to circumstances beyond our reasonable control.
    1. Following completion of the Vehicle Inspection we will immediately provide you with an on-site Final Valuation, which, subject to clause 5.4, will be the same as the Valuation. For the avoidance of doubt, the Final Valuation will constitute a conditional offer from us to purchase the Vehicle for the Purchase Price subject to these Conditions and the Contract of Sale.
    2. The Final Valuation will be deemed accepted by you at the point you sign the Contract of Sale.
    3. Once you have signed the Contract of Sale, we will immediately pay you the Purchase Price (subject to the availability of third party banking systems) via a secure online bank transfer confirmation of which will be sent to you by email. Payment will be made using the payment information and bank account details provided by you to us following your acceptance of the Final Valuation. We reserve the right to make payment by any other method when it is reasonable to do so.
    4. Title and risk to the Vehicle passes from you to us on payment. However, until such time as payment has been received by you, you remain the owner of the Vehicle and are responsible for insuring the Vehicle.
    5. We will aim to collect the Vehicle within 5 days of payment. During this time, you agree not to drive the Vehicle. In the event the Vehicle will be an obstruction, please inform our on-site representative who will move it to a suitable temporary location.
    6. You are under no obligation to sell the Vehicle to us following a Final Valuation. If you do not accept the Final Valuation it will be deemed to be immediately withdrawn. If you subsequently change your mind once our representative has left the address where the Inspection took place, we will need to carry out another Inspection before making another Final Valuation to confirm that none of the factors specified in clause 5.4 have changed.
    1. At the time the Contract of Sale is made, you agree to provide us immediately with:
      1. the Vehicle Documentation; and
      2. any accessories that should be present with the Vehicle.
    2. You also agree to remove any personal possessions from the Vehicle and reset any devices on which personal details or information is stored. We will not be responsible for any personal items in the Vehicle once the Vehicle is in our possession.
    3. In the event that you fail to comply with any of the handover requirements set out in clause 7.1 we reserve the right to withdraw the Final Valuation.
    1. You agree to inform us if the Vehicle is the subject of any Outstanding Finance.
    2. As part of our Final Valuation we may agree to settle any Outstanding Finance sum on the Vehicle where the Outstanding Finance sum is the same as or less than the Purchase Price. However, if the Outstanding Finance sum is more than the Purchase Price we will not purchase the Vehicle and we reserve the right to withdraw any Final Valuation.
    3. If we agree to settle any Outstanding Finance sum we are doing so entirely on your behalf and you will remain fully liable to the lender and/or finance provider (as appropriate) at all times until the Outstanding Finance sum has been paid in full and the credit agreement has been legally brought to an end. We accept no liability whatsoever in relation to any matters relating to Outstanding Finance on any Vehicle.
    4. If we agree to settle any Outstanding Finance sum, you must provide us with a valid settlement letter or grant us authority to discuss your finance with your provider. We shall use reasonable endeavours to settle payment by the due date advised to us (if any).
    1. To the extent permitted by applicable law, we shall have no liability to you for (a) loss of profit (whether direct or indirect and whether or not reasonably foreseeable by the parties), (b) lost opportunity, or (c) special and consequential losses. In any event (subject to clause 9.3) our liability to you shall in no circumstances exceed the Purchase Price of the Vehicle.
    2. Manheim shall have no liability for theft or damage to a Vehicle until risk in the Vehicle has passed to Manheim pursuant to these Conditions (except where the damage is caused by our employees or authorised representative).
    3. Nothing in these Conditions shall limit our liability for (a) death or personal injury arising from our negligence or fraud or (b) for fraudulent misrepresentation.
    1. In order to provide the Service under these Conditions we require certain information from you which may include Personal Data. Any/all personal data collected by Manheim for such purposes shall be processed by us in accordance with our privacy policy, which can be accessed at
    2. These Conditions together with the Contract of Sale (if applicable) set out the entire agreement between you and Manheim and contain all the terms which are agreed in relation to the sale and purchase of a Vehicle and supersede any prior written or oral agreements, representations or understandings between the parties relating to the Vehicle.
    3. Auto Trader Limited, a company incorporated in England and Wales whose registered company number is 3909628 and whose registered office is at 1 Tony Wilson Place, Manchester, M15 4FN is entitled to enforce the terms of these Conditions in accordance with the Contracts (Rights of Third Parties) Act 1999. No person other than the Parties and Auto Trader Limited shall have rights under the Contracts (Rights of Third Parties) Act 1999 or otherwise to enforce any term of this Agreement.
    4. If any clause, sub-clause, or any part of a clause or sub-clause, of these Conditions is found by any court, tribunal, administrative body or authority of competent jurisdiction to be illegal, invalid or unenforceable than that provision will, to the extent required, be severed from these Conditions and will be ineffective. All other provisions of these Conditions will remain in full force and effect with such modifications as may be necessary to give effect to the remaining Conditions.
    5. Any notices and communications relating to these Conditions shall be made by mail, email or telephone (at Manheim's election).
    6. Neither party shall be entitled to assign their rights and obligations under these Conditions.
    7. These Conditions shall be governed by English law and the parties agree to submit to the non-exclusive jurisdiction of the English courts.

Manheim, who are providing the service, have a COVID-19 policy that will be adhered to should you wish to make an appointment to sell your car through Auto Trader Instant Offer.

Before an appointment is made, you will be asked the following questions:

  1. At any point have you tested positive for Coronavirus? If yes, have you and/or everybody in your household quarantined for at least 14 days? (If the answer to this is a NO then Manheim cannot proceed)
  2. Do you or anyone in your household currently have any Coronavirus symptoms? (If the answer to this is a YES then Manheim cannot proceed)
  3. Have you or anybody in your household been asked to self-isolate within the last 14 days? if so, when? (If the isolation period has not yet been completed, we cannot proceed.)
  4. Manheim's vehicle purchaser will be required to carry out a test drive on your vehicle, but due to the governments social distancing rules, this test drive will need to be unaccompanied to protect both yourself and the vehicle purchaser. You must agree to this for an appointment booking to proceed. Please note, Manheim have full insurance cover to carry this test drive out.

COVID-19 protocol at your appointment:

  1. Manheim's vehicle purchaser will call you when arriving at your appointment.
  2. Manheim's vehicle purchaser will be wearing PPE (gloves and face mask) to help minimise risk
  3. Both you and the vehicle purchaser must always adhere to the 2 metre social distancing rules during the appointment.
  4. Manheim's vehicle purchaser will ask you to place on the front passenger seat of your vehicle:
    1. The keys and all the relevant documents for your vehicle.
    2. The personal identification documents that we have asked you to supply.
  5. 5. Manheim's vehicle purchaser will then photograph all the documents required to carry out the inspection and return all these documents back to you. If at the end of the process, Manheim do not end up purchasing your car, any photographs taken of your documents will be automatically deleted from all Manheim systems and you will receive a confirmation email that this has been done.
  6. 6. Manheim's vehicle purchaser will wipe down all the touch points on your vehicle using an antibacterial spray before starting the inspection process
  7. 7. If the purchase is agreed, you will be asked again to place only the relevant vehicle documents back on the front passenger seat of the vehicle.

We understand in these unprecedented times that we all must take the best precautions that we can, to enable all parties to be safe in carrying out this process and we thank you for your support in adhering to these guidelines