COVID-19 update: Read our latest COVID-19 guidance for vehicle buyers here

Currently in the cars channel

Skip to content Skip to footer
New Security AnnouncementFriday 26 February 2021 Fraudulent Calls

We’re aware of scammers attempting to get personal information and payment details by impersonating Auto Trader and contacting private sellers saying they’ve been overcharged or should have had a discount due to the pandemic. We’ll never contact you via the protected number on your advert. Never give out bank or card details to an unsolicited caller. If a caller asks for a copy of your V5C logbook prior to viewing your vehicle, we would advise you not to disclose it. If you’d like to check a call is genuine, please call or email us.

Staying safe on Auto Trader

Buying or selling a car should be a pleasant, hassle-free experience‚ and at Auto Trader we do everything we can to make sure that's the case. Our handy hints and tips will ensure you stay safe online, whether you're buying or selling a car.

Never send money for a vehicle you haven’t seen

See and check the vehicle and documents before handing over any money. The only exception would be if you have arranged home delivery from one of our advertising dealers that offer this service.

Emails and texts from Auto Trader

We will never ask you to login to your Auto Trader account via email or SMS. Only enter your login details when you see a padlock and Auto Trader Ltd in the address bar before the website address.

Paying for your vehicle

If you’re paying a deposit or paying upfront for click and collect/home delivery, consider using a credit card as this offers additional protection.

Spotted an issue

Seen something we should know about? Use the link or number below to contact us

Email us 0330 303 9001

Top tips to stay safe online

Buying a vehicle can be a safe and straightforward process, as long as you take these few simple steps to protect yourself

How to spot and avoid potential scams

Cybercrime is becoming part and parcel of everyday life, so here we explain the possible problems you may face and how you can protect yourself from the fraudsters

How to ensure your payment is made safely

No matter whether you're buying or selling, a smooth payment is the best way to end a successful transaction. Here, we explain how to take the risk out of making or receiving a payment using the main options that are available. Whichever method you choose, though, never send money for a vehicle you haven't seen.

Why you should know who your buyer is

If you're contacted by a company promising to buy your car or claiming to have buyers ready and waiting, beware. These are usually scams, and some even use the Auto Trader name to appear legitimate