AutoTrader Retailer Awards 2024

The Autotrader Retailer Awards 2024

Buying your next car should be exciting, but with so much choice, sometimes it can feel like a daunting process. To help make the process easier, we introduced the Autotrader Retailer Awards, designed to recognise some of the best retailers in the business.

On 17th October we revealed the winners of the Autotrader Retailer Awards 2024, awarding 30 trophies across 11 categories celebrating the key elements of modern retailing, ranging from the best customer experience to sustainability.

With over 13,500 retailers to choose from, finding the best of the best wasn't easy. That's why the winners were determined by an independent judging panel of experts from some of the world's biggest brands as well as the opinions of thousands of car buyers and the most comprehensive mystery shopping programme we've ever conducted.

So, if you're searching for your next car, why not take a look at this year's very deserving winners of the Autotrader Retailer Awards?

Customer Experience

This award does what it says on the tin; we mystery shopped over 1,000 retailers to find out just who is offering the UK's best customer experience from the first phone call to the final visit!

Retailer stocking fewer than 50 vehicles: Draytons Retailer stocking 50-100 vehicles: G C Motors Retailer stocking more than 100 vehicles: JCT 600

Bike Customer Experience

This award does what it says on the tin; we mystery shopped over 250 retailers to find out just who is offering the UK's best customer experience from the first phone call to the final visit!

Retailer stocking 5-20 vehicles: Ducati Bournemouth Retailer stocking 20-50 vehicles: Lloyd BMW Mottorad Carlisle Retailer stocking more than 50 vehicles: North West Honda Super Centre

Van Customer Experience

This award does what it says on the tin; we mystery shopped over 250 retailers to find out just who is offering the UK's best customer experience from the first phone call to the final visit!

Retailer stocking 5-20 vehicles: Roy Wood Transits Retailer stocking 20-50 vehicles: AM Philip Trucktech Retailer stocking more than 50 vehicles: Vindis Van Centre

Customer Choice

We analysed hundreds of thousands of reviews left for retailers to discover which businesses were not only the most highly rated, but also the most engaged with their customers.

Retailer stocking fewer than 50 vehicles: Thame cars Retailer stocking 50-100 vehicles: Mount Vernon Motors Retailer stocking more than 100 vehicles: Redgate Lodge

Innovation

Here we recognised an exceptional retailer that had really responded to the needs of consumers and shaped their business to best meet your needs.

Retailer stocking fewer than 50 vehicles: Clever Car Collection Retailer stocking 50-100 vehicles: Saltmarine Cars Retailer stocking more than 100 vehicles: Redgate Lodge

Rising Star

Designed to award the newest retailers, this award recognises a retailer that is up to three years old but is really making a name for themselves. They are one to watch.

Winner: PMB Automotive Enthusiasts

People & Culture

This award is for those retailers who are putting a real emphasis on the wellbeing of their staff and creating an environment that people want to work in.

Retailer stocking fewer than 200 vehicles: eStar Truck & Van Retailer stocking more than 200 vehicles: TrustFord

Sustainability Initiative

This award is for those retailers doing all they can to become more sustainable and help to combat the climate crisis. The winner of this award really is putting sustainability at the heart of their business.

Winner: Erl's Vehicles

Women of the Year

New for 2024, the Woman of the Year award recognises an individual who is having a clear positive impact on her retail organisation, as well as the wider automotive retail industry, either directly or indirectly. They are an individual who inspires their colleagues, customers, and counterparts, and above all, supports other women around them.

Winner: Kate Carter, eStar Truck & Van

Retailer of the Year

We looked at lots of metrics to find the retailers consistently delivering in every aspect of their business and going the extra mile for their customers. The best-of-the-best.

Retailer stocking fewer than 50 vehicles: JMC Used Cars Ltd Retailer stocking 50-100 vehicles: Alexanders Prestige Retailer stocking more than 100 vehicles: Group1

New Car Retailer of the Year

We looked at lots of metrics to find the retailers consistently delivering in every aspect of their business and going the extra mile for their customers. The best-of-the-best.

New car retailer: Norton Way

Bike Retailer of the Year

We looked at lots of metrics to find the bike retailers consistently delivering in every aspect of their business and going the extra mile for their customers. The best-of-the-best.

Retailer stocking fewer than 20 vehicles: Bennetts Motorcycles Retailer stocking 20-50 vehicles: Hastings Motorcycle Centre Retailer stocking more than 50 vehicles: Edinburgh Harley-Davidson

Van Retailer of the Year

We looked at lots of metrics to find the van retailers consistently delivering in every aspect of their business and going the extra mile for their customers. The best-of-the-best.

Retailer stocking fewer than 20 vehicles: Agnew Volkswagen Van Centre Retailer stocking 20-50 vehicles: Clark Commercials Retailer stocking more than 50 vehicles: Van National