A reviewer may request their review to be removed at any time by emailing us.
I'd like to edit my review
We do not allow users to edit reviews once published. If you wish to change your review, you can request it is removed and post another review.
Why has my review been rejected?
Reviews can be rejected for 2 reasons:
1. The review broke our moderation rules designed to protect out website, our website users and our advertisers. If your review was rejected you may leave another review which will again be checked against our moderation rules before publication. You can read our rules for Dealer Reviews and Owner Reviews here.
We do our best to make sure that your
experience is as good as it can be and you'll never need to complain - but if there's something you're
not happy with we want you to tell us so we can put it right.
Fill out our email form to help us get your complaint to
the right person
Include all relevant information to help us with your
The Financial Ombudsman Service (FOS) is a free, independent service that looks into disputes between financial businesses and their customers. You can find out more or contact them using the links below. You have six months from the date of Auto Trader’s final response letter to refer your complaint to the FOS, where it relates to finance or insurance.