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Customer Collection and Home Delivery available

Arrange for your new car to be delivered to your home or pick it up from the dealership at a time that suits you! Learn more about your options when buying a car online.

Dealerships are now open, and buying a car online has become increasingly popular – so you now have more options than ever when buying your next car.
You can also mix and match the journey to suit you. Research online, pop to the dealership for more info and buy it there, or head home for time to think it all over and order the next day – it’s entirely up to you. If you do opt to buy your car online – you can choose to get the car delivered to your door or pick it up from the dealership yourself. Some dealerships may not have the infrastructure to support the home deliveries or collection safely and responsibly at this time, so please check with the dealership around how they can help you (you can use the contact details in their Auto Trader advert). Where dealerships are open, social distancing and sanitisation measures may be in place. Please check local guidance for England, Scotland, Wales and Northern Ireland.

How does customer collections work?

If you’re ready to go ahead with your car purchase and want to pick it up yourself (because who doesn’t love driving their new car off the forecourt? It’s practically tradition) you can call or contact the dealer on the Auto Trader advert to arrange your collection.
The dealership will arrange the details with you but, generally, it’ll work the same way most online click and collect services do. Remember to bring your driving licence and any other paperwork you need. With the COVID-19 coronavirus outbreak ongoing, dealerships may adopt socially distanced safety measures such as designated collection points or appointment-only collections.

How does home delivery work?

Many dealerships are also offering home delivery services. Some may charge, while others are doing it for free.
Again, just check with the dealership (via phone or email) to see if they are offering home delivery and how it works. You can also talk to them directly about the specifics, such as handing over the keys and signing the paperwork. Dealerships will work with you to arrange a delivery slot that suits you. As above, dealerships may still use socially distanced safety measures like contactless handovers, and sanitising cars before delivery.

What will dealerships be doing?

Dealerships will be expected to follow the latest government advice to make sure car buyers stay as safe as possible when collecting their vehicle. They’re expected to do a full risk assessment and ensure social distancing is adhered to at all times, including one-way entry and exit systems.
They will also be ensuring hygiene measures are met – including the sanitation of vehicles and the use of personal protective equipment (PPE) if the risk of coronavirus (COVID-19) transmission is high (e.g. we’re in stage four or five of lockdown).

What is Auto Trader doing?

Alongside implementing home delivery and live video viewing flags for when a dealership does offer those services, we are also highlighting when a dealer offers COVID-19 safety measures.
Dealerships can provide this information on their adverts to highlight the measures they are taking to make car buying as safe as possible. The home delivery and live video viewing flags are available across new and used cars, bikes, vans, motorhomes and caravans.
This article represents Auto Trader’s opinions and interpretation of the current situation and does not necessarily reflect the latest government guidance and advice. Please always consult the latest government guidance and advice before taking any decision based on this article.

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