Car Reviews & News

Customer Collection and Home Delivery now available

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Updated Government guidance has clarified that, from 13 May 2020, ‘click and collect’ services will become available to car buyers in England, with car showrooms allowed to open from 1st June.

Dealerships in Northern Ireland can reopen from June 8, provided the rate of infection stays at or below the current rate of 0.9. For all N Ireland updates, please visit the N Ireland Government Services website.

This means that you will be allowed to buy a car online or over the phone and collect it from a retailer, providing the retailer has the infrastructure to support the transaction safely and responsibly. The transaction must be conducted outdoors and must observe social distancing measures. (You still cannot currently enter the retailer’s premises, as car showrooms are still required to remain closed until further notice).

In addition to this, home delivery services are available from many UK retailers. Auto Trader ads will flag which retailers are offering this service, so you can tell at a glance if it’s available to you.

As British retailers adopt these new ways of working, now is a good time to explore these options and find the one that works for you.

Please note that car buying restrictions do still apply for Scotland and Wales. Click and collect currently isn’t available, whilst any home delivery services offered should be for key workers and those who have an immediate and necessary requirement to purchase a car during lockdown. We’ll update you as soon as this changes.
How will customer collections work?
If you’re ready to go ahead with your car purchase, you can call or contact the retailer on the Auto Trader ad to arrange your collection.

Collections will, for now, be undertaken outdoors in line with government guidance on meeting people outdoors and keeping a social distance.

In practice, it is likely that dealers will create a ‘safe area’ in which social distancing measures can be observed, and you can collect a sanitised car. Dealerships may use online solutions to complete the paperwork and transfer of funds.
How will home delivery work?
Collection and delivery services to a customer’s address are currently permitted in the government guidelines. These include both vehicles sales and aftersales, so you can get a vehicle delivered to your home if you’d feel more comfortable doing so.

Check with your individual retailer via phone or email to see if they are offering this service and what measures they’ve adopted to help keep you safe.

Cars should be sanitised before delivery, and retailers are following industry best practice guidelines on social distancing, hygiene and sanitisation.

You can find out which retailers are offering home delivery, and whether they’re delivering in your area. You can also talk to them directly about the specifics, such as handing over the keys and signing the paperwork.
What will dealerships be doing?
Dealerships will be expected to follow the latest government advice to make sure car buyers stay as safe as possible when collecting their vehicle. They’re expected to do a full risk assessment and ensure social distancing is adhered to at all times, including one-way entry and exit systems.

They will also be ensuring hygiene measures are met – including the sanitation of vehicles and the use of personal protective equipment (PPE) if the risk of coronavirus (COVID-19) transmission is high (e.g. we’re in stage four or five of government lockdown).

Please note that car buying restrictions do still apply for Scotland and Wales, and dealerships have yet to start re-opening in Northern Ireland (though they have a provisional green light). Click and collect currently isn’t available, whilst any home delivery services offered should be for key workers and those who have an immediate and necessary requirement to purchase a car during lockdown. We’ll update you as soon as this changes.
What is Auto Trader doing?
Alongside implementing home delivery and live video viewing flags for when a retailer does offer those services, we will also be highlighting when a retailer offers COVID-19 safety measures.

Dealerships will be able to provide this information on their adverts to highlight the measures they are taking to make car buying as safe as possible.

The home delivery and live video viewing flags will be available across new and used cars, bikes, vans, motorhomes and caravans.

Karolina Edwards-Smajda, our Commercial Products Director said: “We are currently at the stage where dealers are permitted to sell their cars online, operating ‘click and collect’ and home delivery services, despite their showrooms remaining closed, so it’s understandable if buyers are confused about if and how they can go about buying a car. For now, even though you can’t visit a showroom, you are able to buy online and use home delivery or collection services if a retailer has those options available. We’re hopeful that from the beginning of June, you’ll also be able to visit dealers’ showrooms again to help with the buying process, but will of course keep an eye on this to see if the date changes.”