Customer Reviews (1)
I approached Huddersfield Audi in February 2018. Having had a company car for the previous 8 years I was new to what options were available to me. I explained due to my job role I would want the option to upgrade or return the car within 18-24 months. I was advised by the sales rep to take a 36 or 48 month PCP. The reason he said this would be the best option is ‘I could return the car after I’d made half my payments’ he confirmed I could return the car after 18 months on a 36 month PCP or 24 months on a 48 month PCP. I clarified this again at the dealership before signing the agreement to which he said - ‘we will be calling you in 18 months with options to upgrade you anyway’ my partner was with me when I visited the dealership & also heard this. I have now found out this is not the case! I raised a complaint asking them to listen to the call recordings as the calls would confirm my miss-selling allegation. Conveniently non of my calls are available!