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Evans Halshaw Kia Stourbridge

Rating: 3.9/5(21 reviews)

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Address

  • 65a Hagley Road
  • Stourbridge
  • West Midlands
  • DY8 1QA

Opening hours

Not provided, please contact the dealer

About us

We are one of the largest group dealers in the UK, with a dealership in over 130 locations across England, Scotland and Wales. As well as selling new and used vehicles, we provide a range of finance options and additional services, from MOTs and vehicle health checks. We’re part of one of the UKs largest motor dealer group with thousands of quality used cars in stock to choose from. We are very proud of our relationships with the world's leading automotive manufacturers. These long-standing…

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COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

One of our associates will be available to greet you at a safe distance for your pre-booked collection appointment. Face coverings will be worn at all times. We have installed 'Keep safe distance' floor markings, protective screens and any seating areas will be set to meet social distancing guidelines. A one- way system may be in place which will be explained to you. Regrettably our refreshment areas will remain closed and we'll be operating a one at a time approach to the use of customer restro...

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Location

Address

  • 65a Hagley Road
  • Stourbridge
  • West Midlands
  • DY8 1QA

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21 customer reviews

3.9 out of 5

21 customer reviews

  • Craig N17 Days ago
    5.0

    Excellent service

    Excellent service from staff here who helped get me the right deal I wanted. Great experience overall and very pleased with my new vehicle! Couldn’t have asked for a much faster and reliable service. The whole process was flawless. Would highly recommend and would most certainly return back in the future! ⭐️ ⭐️ ⭐️ ⭐️ ⭐️

    Evans Halshaw Kia Stourbridge13 Days agoDealer reply

    Hello Craig, Thank you so much for your great review! Your review is very important to us, as our goal is to deliver an outstanding customer experience. Best wishes, Evans Halshaw Customer Services

  • Keith S15 Mar
    1.0

    New definition of Customer Service

    Been trying for 3 days to buy a car from here. Have spoken to saleslady twice but tried to contact her on a few other occasions - told she was on another call (fair enough) but promised call back never materialised. One call from dealership did register on my phone - but not on the other 3 or so occasions when call back was promised. No excuse on the last attempt - I left my landline number as well. All this gives me little confidence in buying a vehicle 'unseen' from this dealership due to Covid. What sort of customer service could I expect after parting with my money if this is the experience when - presumably - they are trying to sell the car?

  • Karl T18 Feb
    1.0

    Awful service

    If I could give this dealership lower than 1* I would. I bought a Kia Niro from them. Due to our being in lockdown, I was unable to view the car and opted for home delivery without firstly seeing the vehicle. The service I received from the sales rep was simply dreadful; much frustration was caused through her lack of response to emails. When I challenged her on this she then pretended that ‘it never came through!’ (that old chestnut). She promised me that the car had Apple CarPlay installed; it didn’t. She also promised me that the alloy wheels were pristine; they weren’t. In fact, each alloy was corroded, with considerable damage on each one. She promised me the body work was pristine; it wasn’t. There were two dents, and the driver’s door had been damaged where it had been opened on to a wall. She neither called me post-delivery to check my satisfaction, neither did she take the time to tell me about Kia’s servicing package. What ensued was three weeks of unwanted stress and bother

  • Brian R24 Jun 20
    5.0

    Buying my Mazda

    The sales person was very helpful and professional in selling of the car I bought. would recommend Evans Halshaw for service and sales.

  • S H02 Mar 20
    5.0

    Great cuslomer service

    Great personal service, happy to invest time for the right car for customers with specific needs.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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