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Arbury Seat

Customer Rating

2.7 out of 5

Rating breakdown

  • AutoTrader
    2.7(3 reviews)
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Customer Reviews (3)

  • Outstanding Service

    By S N on 26 Feb | VERIFIED PURCHASE

    A pleasure dealing with George at the Shirley, Seat Garage from start to finish. He was very professional in his approach.

    Reply from Arbury Seat

    on 27 Feb

    Thank you very much for your reply, please rememeber we do offer a £50 referal for any family or friends that purchase from ourselves.

  • False assurances and corners cut!

    By Manni D on 12 Jul

    Purchased a used car for this dealer, the purchase process was simple and easy however the preparation of the vehicle was poor. We were assured by the sales manager that the vehicle would be valeted prior to collection but this was not the case. When we collected the vehicle there were visible dirt stains around the door opening and handles, a quick polish would have removed these. Furthermore, the carpets & mats had not been washed, instead they sprayed black carpet paint over the stains to mask them. We became aware of the black paint when my son ended up with black marks all over his new white trainers. What makes maters worse is that the dealer is not helping, me only option is to driver the car back to the dealer (over 100 mile round trip) and wait whilst the car is cleaned, this is something I shouldn't have to do. I wont be using Arbury again due to the reluctance to help their customer!

    Reply from Arbury Seat

    on 13 Jul

    Hi Manni, thank you for bringing this to my attention, i will speak with the cleaning team, when i first heard about this i did offer for you to come back and have the car re-cleaned, when you mentioned the distance i offered for you to get the car cleaned in your area and to send me the invoice and i would either pay you or the company you used direct. regards phil.

  • Awful, avoid this dealership at all costs

    By Lisa H on 03 Jan

    Delivered a damaged brand new vehicle to my house and refused to repair the damage. Accused me of lying and questioned my integrity. I am an honest person and I have never been treated in such a disrespectful manner, nor have I received such awful customer service. Avoid at all costs and use another Seat dealer (the car I bought is lovely, my only complaint is with Arbury).