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Trust Ford Birmingham

Rating: 4.5/5(298 reviews)
Car Dealer Used Car Dealership
Click & Collect Available
Talk to us about part exchange

Get in touch

Address

  • 971 Kingsbury Road
  • Birmingham
  • West Midlands
  • B24 9QB

Opening hours

Open now
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 18:00
Sunday10:00 - 16:00
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00

About us

As part of the biggest Ford dealer group in Europe, TrustFord has thousands of quality approved used cars in stock at any one time. With TrustFord Now we want to make purchasing a vehicle with us as easy and pain free as possible. We've introduced Live Video Appointments, Click & Collect and Home Delivery options to keep our customers safe. Reserve your vehicle on our website with Choose It Now and arrange vehicle finance with our Finance Now service. Please click on the links below to see…

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COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

Our strict safety measures include ‘touch free’ Click & Collect, Part X & delivery services. All colleagues are trained in safe working & sites are set up with 2 meter social distancing, protective screens & sanitiser stations with free masks & gloves. Keys & paperwork are exchanged using clear bags & anti-microbial wallets. We always wipe down & cover the handle, steering wheel, driver seat & gear sticks before safely handing your vehicle over. TrustFord driving the standard in customer care.

AutoTrader awards

Other Awards

  • CarDealer Used Car Dealership Group of the Year 20

Our services

Business

  • Live video viewing
  • Part exchange
  • Contactless transactions
  • Finance services
  • Click and collect
  • Home delivery
  • Winter vehicle checks
  • Vehicle health checks

Onsite facilities

  • New vehicle sales
  • Used vehicle sales
  • Servicing

Location

Address

  • 971 Kingsbury Road
  • Birmingham
  • West Midlands
  • B24 9QB

Contact us

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298 customer reviews

298 customer reviews

  • Matt9 Days ago
    5.0

    VERIFIED PURCHASE

    Fantastic and very helpful

    Fantastic and very helpful

    Trust Ford Birmingham6 Days agoDealer reply

    Thanks so much for taking the time to leave a review, we really appreciate it

  • Miss Wendy Gasson16 Days ago
    5.0

    VERIFIED PURCHASE

    Trust Ford new vehicle collection

    Everything was ready and waiting for me when I arrived. The mobility advisor took me straight to the car for my first sit in and get orientated with the controls etc. She took the time to help me complete Bluetooth and to Download the Ford pass app. This is my second time with the Motability advisor and as always she was both friendly and professional. Whatever department of Trust Ford I have had contact with has always been professional and friendly and from my own experience, I have every confidence in their expertise in being able to advise potential customers on what vehicle would be best for their requirements.

    Trust Ford Birmingham11 Days agoDealer reply

    Thanks so much for your kind words Wendy, we're pleased you had such a positive experience with us

  • Mr Graham Broome16 Days ago
    5.0

    VERIFIED PURCHASE

    I do trust Trustford

    I cannot fault the service I received in buying my new car. Everything I needed to know was explained clearly by the sales person. It was a very smooth process. My only minor quibble is that I was promised a pair of rear floor mats, to date I have not received them.

    Trust Ford Birmingham14 Days agoDealer reply

    Thanks so much for leaving a review, we really appreciate it

  • Kirsty06 Jul
    5.0

    VERIFIED PURCHASE

    The sales advisor I spoke with was very…

    The sales advisor I spoke with was very good at helping finding what I wanted and arranging the sale. Always a straightforward experience with Ford.

    Trust Ford Birmingham27 Days agoDealer reply

    Thanks so much for your lovely review

  • Carol Madden05 Jul
    2.0

    VERIFIED PURCHASE

    On this occasion the experience hasn’t…not good.

    On this occasion the experience hasn’t been the best I’m afraid. We originally booked to go a test drive the eco-sport and the new puma, when we got to the showroom we were told no eco-sport to try and the puma had been lent out. We had to order the car without test driving it and now we have it, it actually isn’t up to what we thought it would be snd not totally suitable for my needs. The rep was nice enough but didn’t really seem to care. I’m afraid it will be our last time with Ford.

    Trust Ford Birmingham08 JulDealer reply

    We're sorry to read this review and have passed on your comments to a member of senior management.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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