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Smallbone And Son

Smallbone And Son

"Smallbone And Son Cars has over 90 years experience in the sale of quality cars in the Birmingham area. Founded in 1929 by Percy Smallbone and now in our fourth generation we are the oldest family car business in Birmingham. We pride ourselves on superior customer service. "

Services offered

  • Car Sales
  • Service & MOT
  • Recovery
  • Warranty

Customer Rating

5 out of 5

Rating breakdown

  • AutoTrader
    5(287 reviews)
Had an experience with this dealer?

Customer Reviews (287)

  • Reputation becomes reality

    By Michael N Today | VERIFIED PURCHASE

    I have been aware of the excelllent reputation of Smallbone's for some years but this is the first time I have experienced it. I spotted a potential car on their website and arranged a test drive next day. The car was ready for me, clean and valeted and I was given time to look round it properly and then test drive it. Once I had agreed to purchase the vehicle the paperwork was completed swiftly. I could have collect the vehicle the next day, serviced and MOT'd but decided to leave it until after the weekend, which was no problem to them. When I went to collect it was outside and ready for me. They even put an air freshener in. I was very impressed with their service and would certainly recommend them to others.

  • Fist Class Family Firm - Highly Recommended

    By Hilary M 2 Days ago | VERIFIED PURCHASE

    A top long established family firm that gives a friendly, efficient service. A car was seen online that fitted our requirements and it was held back for us to view and test drive. No hard sales, vehicle well prepared for collection with 12mths MOT and 3 mth warranty. Paperwork ready and completed without fuss or problem. Our third car from this company. Highly recommended.

    Reply from Smallbone And Son

    2 Days ago

    Thank once again Hilary for your custom and feedback. It was a pleasure to serve you and your husband and we appreciate you highlighting our straightforward and friendly approach for customer service. Thanks also for your high recommendation and please do not hesitate to contact us if we can be of any further assistance. Happy Motoring and best regards from Martin and the team at Smallbone & Son Cars.

  • Another positive experience at Smallbones

    By Sue H 3 Days ago | VERIFIED PURCHASE

    The Guys were really helpful and made the purchase of my new car a really good experience. They are a genuine family business who all go the extra mile for their customers.

    Reply from Smallbone And Son

    3 Days ago

    Many thanks Sue for your repeat custom and excellent feedback! We are delighted you found your customer experience is of the same high standards as previously. Thanks again and Happy Motoring from Martin and all the team at Smallbone & Son Cars.

  • Purchase of nissan micra

    By Sue K 9 Days ago | VERIFIED PURCHASE

    From the beginning I got a great sence and gut feeling that I was in the right place to buy my car. Martin in and the team are very friendly, accommodating, professional and organised. I am very happy with my micra and also the fact that the garage is very close to my home.

    Reply from Smallbone And Son

    9 Days ago

    Thanks Sue for your custom and 5 Star feedback. We're delighted your happy with your purchase! Great customer care and service are qualities very important to us and reviews like yours reinforces these values we hold so dear. Thanks again and enjoy driving your new car. Best regards from Martin and the team at Smallbone & Son Cars.

  • Excellent service from a trustworthy garage

    By Elizabeth G 9 Days ago | VERIFIED PURCHASE

    Fantastic service from the guys here. I visited after looking at other garages that were not very helpful after several friends recommended to try Smallbones. I was looking for a reliable car and they were able to help me get the most appropriate vehicle for mine and my family's needs. The car has been great. There was a small niggle with the wing mirror after I bought it which was sorted without question and at my convenience too. Really pleased and they will be the first place I go to when it's time to replace this car. Highly recommend them.

    Reply from Smallbone And Son

    9 Days ago

    Thanks very much Elizabeth, we really appreciate both your custom and your feedback in that you have enjoyed a level of service at Smallbones not found at other garages. We are fortunate to have a great team who have embraced our culture of helping our customers to buy rather than selling to them, and your comments confirm it is how customers enjoy being treated. Many thanks for your recommendation and we look forward to assisting you in the future. Happy Motoring and best regards from Martin and the team at Smallbone & Son Cars!