Customer Reviews (260)

• Serial Customer; My Sixth Car from Smallbone & Son

  By Chris S 6 Days ago | VERIFIED PURCHASE

  I have just bought a 2016 Mazda 2 from Smallbone & Son - clean, newly serviced, new MOT, excellent condition. This is the sixth used car I have bought from Smallbones' since 1996 - all have been reliable, and the part-exchange allowance at each change of vehicle has been fair. They show their stock to potential customers and let them decide whether or not to buy without any attempt at a "hard sell". I also have had each of my cars serviced regularly at Smallbone & Son and have always been very satisfied with their work and advice.

  Reply from Smallbone And Son

  5 Days ago

  Many thanks Chris for your loyal custom and glowing review. Its brilliant to read you've been completely satisfied with the customer service for both car sales and repairs. Thanks also for highlighting our no hard sell approach to car sales as we always strive to offer a relaxing and enjoyable car buying experience and your comments confirm that. The Smallbone family greatly appreciate you and your wife's business over the past 23 years and we will continue to deliver excellent customer service that your accustomed to.

• Great experience

  By Peter H 8 Days ago | VERIFIED PURCHASE

  Really friendly family run business. I was interested in a particular car which was available and I am now the owner. All done in an unrushed and helpful manner.

  Reply from Smallbone And Son

  6 Days ago

  Many thanks Peter for your valued custom and 5 Star feedback. We're delighted you had a great customer experience delivered in a relaxed and helpful manner. Happy Motoring and best regards from Martin and the team at Smallbone & Son Cars.

• Excellent service

  By Anna C 9 Days ago | VERIFIED PURCHASE

  Very good service and made to feel comfortable, all questions answered.

  Reply from Smallbone And Son

  8 Days ago

  Thanks very much Anna. I am so pleased you had such an enjoyable car buying experience and found our team so helpful and friendly. Happy motoring and best regards from Martin and the team at Smallbone & Son Cars.

• Great service

  By Imogen K 13 Days ago | VERIFIED PURCHASE

  Helpful, informative and reliable. Great service, made buying my new car enjoyable. Very pleased with my purchase!

  Reply from Smallbone And Son

  12 Days ago

  Thanks so much Imogen for your fantastic review! We're delighted you are very happy with your car purchase and the customer service you received. Thanks again and best regards from Martin and the team at Smallbone & Son Cars.

• Excellent Service

  By Ben S 17 Days ago | VERIFIED PURCHASE

  Fantastic customer service. I recently bought a second-hand car from Smallbone which unfortunately developed a fault after a few weeks. Smallbone took the car back immediately and thoroughly investigated the problem. When it was discovered that the fault could take several weeks to repair, Smallbone found an alternative car and exchanged it at no extra cost. I couldn’t ask for better service! I’m really pleased with my new car and highly recommend Smallbone to anyone looking to buy a second-hand car.

  Reply from Smallbone And Son

  13 Days ago

  Thank you Ben for your 5 star feedback and custom - its great to read you've been completely satisfied with our customer service. Unfortunately used cars can develop faults but its how the dealership looks after the customer is what determines the care and reputation of that business. When it became apparent that your original car was going to take a period of time to get repaired it was only fair to give you a full refund or to exchange it for an alternative car. We are delighted to hear your very happy with your new car. Thank you so much for your recommendation. Happy Motoring and best regards from Martin and the team at Smallbone & Son Cars.