Customer Reviews (76)
Great experience buying a bmw from Henson must mention salesman lee who looked after us extremely well, went out of his way to get us the best deal possible and the after sales service is impeccable cheers.
I purchased a car from Henson back in December 2019 , with a 3 year warranty. Just this month on a Sunday the car suddenly broken down due to a issue with the gearbox . Rang Hensons showroom , and was told to get the car recovered to there showroom as it was a Sunday , all garage closed . They were fantastic, took care of the repair with a third party garage due to it being a automatic, and kept me informed of repair . David the director, deal with repair and could not fault him .
I've just bought a new car from Henson Motor Group in Benton fantastic service drove away with a new cars and i got a fantastic deal. Very Happy!
AVOID AT ALL COSTS
If there were 0 stars that’s what I would give Hensons. Had my car 8 weeks when it broke down on a Sunday. Got towed to a trusted RAC garage. Spoke to Hensons the very next day and asked what I should do. Got told to ring their mechanic and see what he says. Spoke to the mechanic who advised to leave the car at the garage it was at. After several phone calls with Hensons i was advised it would be sorted and not too worry that my warranty stated they would only pay 500 pound. 2 weeks later and my car was still in the garage with a long list of issues it needed a new hydrolics pipe, clutch slave cylinder, master cylinder, pedal, clutch, release fork and flywheel. Now Hensons have said that they never agreed for the car to stay at this garage and they would repair it at there’s for free Knowing full well the car was in bits and could not be moved. It’s cost me £1,600 and there are now further issues with the car Absolutely disgusted at there behaviour avoid at all costs!
Excellent service each & every time!
Excellent Sales Service each & every time at each & every stage from this reputable establishment, having bought several cars over the years, these guys always top the bill for me, particularly 'R' the business manager who always provides a personalised service & does all he can, to get my tailored deal across the line. Recently, the director looked after me so well from an after sales point of view! I was & still am sincerely grateful thanks! Thanks guys I'll be back & no doubt back again! 🤠 Cheers! Gary the Hat!