Customer Reviews (9)
Excellent customer service
Purchased a BMW X1 last week from Sytner sheffield excellent service dealt with Andy Potts at sales , really nice guy, really helpful , would buy a car from them again.
Very poor customer experience
Very poor customer focus. I regret ordering a BMW from Sytner and would not recommend. Shockingly bad service from the missed delivery date to missing items from the car.
Bought an approved BMW with my Wife last November. The purchasing experience was nice. Couldn’t fault that. The car has been fine until a couple of weeks ago the rear brake light had separated and the lens was laid on the drive. Can’t see how this is wear and tear and when googled seems to have been an on going problem. Contacted Sytners who said to bring the car back for them to look at. After 2 hours waiting which involved a full health check we were told that the brake light fitting was not covered and would be £175 to replace. To add to this the rear pads were dangerously worn and needed replacing. The car has only done 1800 miles since purchasing making me think that the brakes should have been replaced before selling. I think the inspection for selling is not quite as thorough as the free health check. Still love the brand having had BMW’s back to the 2002 models in the early seventies.
Silly prices and poor followup.
After calling in for a price for an oil change service and being given what was frankly an eyewateringly silly price I was promised the service manager would call me to discuss, no one did. Went elsewhere and very happy with the quality and service I got from Newhall BMW Sheffield and £400 cheaper !
Sytner provide inaccurate responses to reviews and complaints. The below has not been resolved and is still on going with BMW UK.