Customer Reviews (71)
Best car dealership
I couldn’t ask for more bought my Toyota aygo from Burrows Toyota Doncaster they provided excellent service from the beginning to the end. I had two test drives before I decided to purchase the car and at no point was i rushed or felt pressure to purchase.
Reply from Burrows Toyota Doncaster
on 22 Feb 18
Thank you for the excellent review Tina!
Great if no problem
Initial impressions were very good. Not pushy. Very good test drive. Lost a star for three attempts to get paperwork right and continually looking at his watch. Lost another star for selling a high mileage car with poor service history and not disclosing this. Lost third star for not providing written confirmation as to whether this affects warranty. Many verbal assurances that it hasn't affected warranty. According to service book the warranty should now be invalid so I requested written confirmation of the verbal assurances. Received phone call after first email telling me that service manager was on holiday but that there was no problem regarding warranty. Also found out they'd missed my complementary pack of Gen3 products. 2 weeks later I sent email to the manager. No reply. Last week went in personally. Got my free pack of products. Salesman very apologetic. He spoke to boss. Assured written confirmation that the warranty is intact will be forthcoming. Still waiting. Be careful.
very pleasurable and calm no panic experience from all your sales people
Main dealer quality came through in the end
Vehicle was presented very well. Salesman Matt Bell was very professional, responsive to queries but never tried to push for a sale. Sales manager Sheila Randall also very pleasant and easy to deal with. Had a minor problem with the front lights three days after picking the car up, the service department couldn't have been more helpful and sorted it while I waited on the day I reported the fault. With two years Toyota warranty, the Toyota reputation for reliability and breakdown cover thrown in it all gives me the peace of mind I need as I use the vehicle for work. I looked at other examples of the model I bought at other (non Toyota) dealers but to be honest just wasted my time, none were in the same league and any marginal savings would pale into insignificance compared to the main dealer warranty etc. Overall a very pleasant experience, buy with confidence from this dealership, highly recommended.
Polite and helpful staff
I alwais get good offers and excellent service there