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Mercedes-Benz of Leicester

Our awards

Highly rated for our customer service 2020

Mercedes-Benz of Leicester

We have a wide selection of fully approved used and nearly new vehicles ready and available to test-drive. Whether this is your first Mercedes-Benz or your next one, our Mercedes-Benz specialists are on hand to help you find something which meets your requirements. We know you may have already carried out plenty of research on what you are looking for, so we are on hand to take you on a test drive, source you something in particular or show you around our vehicles. We tailor everything around you to make your experience easy, comfortable and enjoyable. Buying a car is exciting, so we want to give you the confidence that you are getting the best value for money, an amazing experience and of course, the best car. Being part of the Inchcape Group means there are many benefits along with flexible finance options to choose from. And the journey doesn’t just stop there, as we will always be on hand when your vehicle needs servicing, an MOT, genuine parts or simply just for advice. You can be sure that our fully trained technicians will give your pride and joy the TLC required. Plus, being part of the Inchcape family gives you free access to our Accident Aftercare benefit, available to all our customers. So please feel free to come and relax in our showroom and let us help you find your next car.

Services offered

  • New and Used Vehicle Sales
  • Part Exchange vehicles wanted
  • Flexible Finance and Insurance
  • MOT, Servicing and Warranty
  • Genuine Parts and Accessories
  • Accident Aftercare benefit for our customers
  • Delivery

Customer Rating

4.1 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (172)

  • Booked my MOT online for 10.15 and…

    By Stewart on 19 Mar 19 | VERIFIED PURCHASE

    Booked my MOT online for 10.15 and decided to wait. We were told it would take an hour and a half. By 10.45 the car was still parked in the parking area. So we went for a walk and returned by 11.50 only to be told we'd have to wait as our time slot had been double-booked. How this can happen with online booking I can't understand. We were told it would take another 20 minutes but in the end it was 12.30 before we had the car back. We were kindly offered a price reduction due to the delay. But, come on MB, you are supposed to be class outfit. Make sure time slots can't be 'double-booked' and keep your customer informed of what's happening.

    Reply from Mercedes-Benz of Leicester

    on 21 Mar 19

    Hello Stewart, we are disappointed to hear of your recent experience with us, at busy times, we do admit that work does overlap, please be rest assured we treat all feedback of this nature in a positive way and use it to help develop and coach our team to be in a position to offer a better customer service experience

  • Great service

    By Paul Bailey on 11 Mar 19 | VERIFIED PURCHASE

    I have dealt with Inchcape Mercedes Leicester for a number of years, always a great service!! The staff are very friendly and welcoming and the servicing of the vehicles has always been first class.

    Reply from Mercedes-Benz of Leicester

    on 13 Mar 19

    Hi Paul Bailey, thank you so much for your positive comments about Inchcape. We look forward to your next visit! Take care!

  • Very efficient service

    By Kev Buckingham on 10 Mar 19 | VERIFIED PURCHASE

    Very efficient, polite and professional service. The service was done as it should have been with a courtesy car provided as well, along with a car wash on my vehicle. The service agent went through the health check thoroughly to explain everything within the check to me accordingly.

    Reply from Mercedes-Benz of Leicester

    on 12 Mar 19

    Kev Buckingham, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

  • First Class

    By JH on 07 Mar 19 | VERIFIED PURCHASE

    Honest, helpful and friendly service from Ollie. Made it easy for me to make a decision.

    Reply from Mercedes-Benz of Leicester

    on 09 Mar 19

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • Leicester Mercedes Benz let down by booking cenrt…


    Leicester Mercedes Benz where excellent and very welcoming and helpful, but let down by the service centre in Nottingham, I asked for the car to be collected as my partner is disabled and needs someone with her, I've always used this service but when booking the car in for its service way back in January I was told I couldn't have the car collected, I could sit and wait or drop off and collect later, I had to get a helper in to sit with my partner while I brought the car over, in all about 3 hours with the traveling. this needs to be sorted and your booking staff trained on the services offed by Mercedes Benz

    Reply from Mercedes-Benz of Leicester

    on 09 Mar 19

    Hi David, thank you for taking the time to let us know how we did. We will use this as an opportunity to improve going forward. We hope you have a great day!