Mercedes-Benz of Leicester

Mercedes-Benz of Leicester

"Mercedes-Benz of Leicester are part of Inchcape Retail, one of the largest franchised dealer groups in the UK. With 12 franchised Mercedes-Benz Retail Centres nationwide, we are committed to using our huge buying power to bring you new and used car prices which are amongst the best in the market. We have extensive stock of both new and used vehicles within the group, enabling us to locate the perfect vehicle for you.We hope your experience with Inchcape Mercedes-Benz is one that will keep you returning to us time and time again"

Services offered

  • Used Vehicle Sales
  • New Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Finance
  • Fleet
  • Paint Shop
  • Accessories
  • Part Exchange
  • Warranty
  • Motability
  • Body Shop
  • Vehicles Wanted
  • Delivery

Customer Rating

4.1 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (163)

  • Booked my MOT online for 10.15 and…

    By Stewart on 19 Mar | VERIFIED PURCHASE

    Booked my MOT online for 10.15 and decided to wait. We were told it would take an hour and a half. By 10.45 the car was still parked in the parking area. So we went for a walk and returned by 11.50 only to be told we'd have to wait as our time slot had been double-booked. How this can happen with online booking I can't understand. We were told it would take another 20 minutes but in the end it was 12.30 before we had the car back. We were kindly offered a price reduction due to the delay. But, come on MB, you are supposed to be class outfit. Make sure time slots can't be 'double-booked' and keep your customer informed of what's happening.

    Reply from Mercedes-Benz of Leicester

    on 21 Mar

    Hello Stewart, we are disappointed to hear of your recent experience with us, at busy times, we do admit that work does overlap, please be rest assured we treat all feedback of this nature in a positive way and use it to help develop and coach our team to be in a position to offer a better customer service experience

  • Great service

    By Paul Bailey on 11 Mar | VERIFIED PURCHASE

    I have dealt with Inchcape Mercedes Leicester for a number of years, always a great service!! The staff are very friendly and welcoming and the servicing of the vehicles has always been first class.

    Reply from Mercedes-Benz of Leicester

    on 13 Mar

    Hi Paul Bailey, thank you so much for your positive comments about Inchcape. We look forward to your next visit! Take care!

  • Very efficient service

    By Kev Buckingham on 10 Mar | VERIFIED PURCHASE

    Very efficient, polite and professional service. The service was done as it should have been with a courtesy car provided as well, along with a car wash on my vehicle. The service agent went through the health check thoroughly to explain everything within the check to me accordingly.

    Reply from Mercedes-Benz of Leicester

    on 12 Mar

    Kev Buckingham, we're so glad that we were able to go above and beyond your expectations! We hope to see you soon!

  • First Class

    By JH on 07 Mar | VERIFIED PURCHASE

    Honest, helpful and friendly service from Ollie. Made it easy for me to make a decision.

    Reply from Mercedes-Benz of Leicester

    on 09 Mar

    Thank you again for taking the time to let us know how we did. We hope you have a great day!

  • Leicester Mercedes Benz let down by booking cenrt…

    By DAVID FREEMAN on 07 Mar | VERIFIED PURCHASE

    Leicester Mercedes Benz where excellent and very welcoming and helpful, but let down by the service centre in Nottingham, I asked for the car to be collected as my partner is disabled and needs someone with her, I've always used this service but when booking the car in for its service way back in January I was told I couldn't have the car collected, I could sit and wait or drop off and collect later, I had to get a helper in to sit with my partner while I brought the car over, in all about 3 hours with the traveling. this needs to be sorted and your booking staff trained on the services offed by Mercedes Benz

    Reply from Mercedes-Benz of Leicester

    on 09 Mar

    Hi David, thank you for taking the time to let us know how we did. We will use this as an opportunity to improve going forward. We hope you have a great day!