Customer Reviews (42)
New car purchase
I must admit we were very sceptical about buying a car on line without actually seeing it first but we needen't have worried. The customer service we recieved from Birchwood was exceptional from start to finish. We were sent a very detailed 10 minute video of the car, inside it and out and also of the car being driven. They pointed out any marks on the car, which were minimal, so we knew up front what to expect. We live in Wolverhampton, Birchwood is based in Essex and still they delivered the car to us. The car is an absolute dream to drive, we're so happy with it. We would totally recommend using Birchwood.
Usually independent used car dealerships don't care that much about customers. If you don't buy, someone else will. But not these guys, they called me back when they said they would, they answered all questions I had on the car and addressed any issues I had. I tend to hold off for a while before I give a review, because I need to see the whole process through, including the weeks after. Its week six and I'd still recommend you give them a shout if you've seen a car you like on their site.
Excellent customer service
Polite and very friendly service answered all my questions and didn’t feel pushed in buying a car
Fantastic, Fast and No Pressure Service!
Excellent service from start to finish! No pressure from the Salesman and a great variety of cars! Will definitely be back for my next car! Highly recommended.
Happy one more time
Second car from them, still the same lovely people.