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The Professional Car Agents Ltd

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award nominee

The Professional Car Agents Ltd

The Professional Car Agent is an independent used car dealer based in Plymouth. We're nationally recognised in the used car industry as we're a multi award winning car dealer. We recently won best customer care in November 2019 at the prestigious car dealer awards in London. Here at The Professional Car Agent, we pride ourselves on always putting the customer first. We are rated 5* on Trustpilot and have gained over 400 online reviews across multiple platforms which shows how much effort and hard work our employees put in to making sure you leave happy. At this award winning dealership, we stock a wide range of used vehicles. We operate a no pressure sales policy that guarantees a transparent and detailed approach to car buying, combined with some of the lowest prices in the area. We are proven to be market leading in car preparation and after sales and all of our team have main dealer experience including our in-house master technician. Our vehicles come with 6 months warranty, 12 months MOT, full service, full valet and an 82-point approved used car inspection.

Customer Rating

4.9 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (186)

  • Good honest car sales

    By Rob longcake 3 Days ago | VERIFIED PURCHASE

    We went down to the professional car agent to see a touran that had been advertised the night before. The car was exactly as described and in excellent condition. We were were given the keys then left to look around the car with no pressure from any of the salesmen. A test drive was then organised and on return we had decided we wanted the car. Our trade in and all the paperwork was then sorted and we were given a date to collect as the car was given a new Mot service and cambelt/waterpump change. The car was presented to us immaculately and the handover was nice, in fact much more effort went into it than when we bought a brand new car from vospers! A few problems cropped up with the car at the start of which could not have been predicted by the company , these were dealt with to a high standard and very quickly (same day) the after sales is second to none, I've used many garages in the past where they are not interested when you drive away. The professional car agent honour their wo…

    Reply from The Professional Car Agents Ltd

    1 Day ago

    Hi Rob, Thank you so much for your amazing review - we really pride ourselves on our customer service and we're happy your experience was a good one with us. We hope you're enjoying your VW Touran and if you have any other issues then please don't hesitate to contact us. Many thanks, The Car Agent Team

  • Brilliant

    By Sara Poutney 7 Days ago | VERIFIED PURCHASE

    Brilliant service all round! Thank you

    Reply from The Professional Car Agents Ltd

    2 Days ago

    Hi Sara, Thank you for taking the 5* review - we really appreciate it and we hope you're enjoying your Audi Many thanks, The Car Agent Team

  • Amazing customer care

    By Kiera Thompson 9 Days ago | VERIFIED PURCHASE

    Amazing service and customer care. I just got a new car with car agent and they was really amazing with everything, all was explained to me properly and everyone was so lovely! Thank you!!!

    Reply from The Professional Car Agents Ltd

    2 Days ago

    Hi Kiera, Thank you for taking the time to review us - we really appreciate your kind words and we hope you're enjoying your Audi Many thanks, The Car Agent Team

  • Best customer service ever!

    By Jazmyn 9 Days ago | VERIFIED PURCHASE

    This is the second car I’ve purchased from The Car Agents and I wouldn’t go anywhere else. They’re by far the best place to buy a car from in Devon and you can tell why they’ve won the best customer care in the UK. The team are genuine people and everything was so straightforward and painless. They managed to get me in my dream car and fit it all within my monthly budget. I recommend this dealership to anyone who’s looking to by a used car. Thank you for your fantastic service and I’ll be back in a few years to pick up car number 3 👌

    Reply from The Professional Car Agents Ltd

    2 Days ago

    Hi Jazmyn, Thank you for your fantastic review - we really appreciate your feedback and we're glad we could help you get you into your dream car! Thanks, The Car Agent Team

  • Most efficient car dealership.

    By Liz 14 Days ago | VERIFIED PURCHASE

    Friendliest team I’ve come across!! So reliable, efficient and was able to sort me a car in short notice. Have already had two cars through them and will definitely go back again. Best team of people there, friendly and up for a laugh but get the job done!! Would recommend to anyone in Plymouth area.

    Reply from The Professional Car Agents Ltd

    2 Days ago

    Hi Liz, Thanks for the fantastic review - we really appreciate your kind words and we hope you're enjoying your new Audi! Thanks, The Car Agent Team