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Mercedes-Benz of Edinburgh (Newbridge)

Customer Rating

3.5 out of 5

Rating breakdown

  • AutoTrader
    3.5(12 reviews)
Had an experience with this dealer?

Customer Reviews (12)

  • an example to others

    By lawrence N 26 Days ago

    Over the years I have owned six mb vehicles ,my present c class purchased from mb edinburgh was my first experience with them and was nothing short of a credit to this dealerships staff,

  • friendly garage

    By Leanne K on 28 Sep

    bought a car today from this garage great to deal with would highly recommend !!!!! :)

    Reply from Mercedes-Benz of Edinburgh (Newbridge)

    on 29 Sep

    Hi Leanne, thank you so much for taking the time to share your experience at our dealership. We're glad to hear it was such a positive process and hope you love your new stunning new car. Should you require any assistance with your Mercedes-Benz in future your Sales Executive will be more than happy to help. Kind Regards, Mercedes-Benz of Edinburgh.

  • Not what you expect from Mercedes

    By Andrew S on 05 Jul

    Bought my car just before lockdown. I called nearly 3 weeks ago to find out it's almost ready. With 9 phone calls made since then and 9 promises to call me straight back, I've received 2 calls. Yesterday i was promised a manager would call back straight away AGAIN. No calls. Absolute disgraceful customer service. Senior management need to call me. Andrew Smith

  • Avoid, sales staff dont stick to any agreements.

    By Romy S on 15 Jun

    Awful experience trying to negotiate with Edinburgh- Newbridge. Met his suggested discounted offer and was told that he'd still like to wait and see if he can get an offer at list. Then called me to inform me hed received interest at the asking price , would I be willing to meet it. I asked for an hour to decide me and he said yes, was then sent a text 10 mins later informing me the car was sold, didnt have the courtesy to keep to his verbal agreement or make a phone call himself.

  • About my experience at Mercedes-Benc of Edinburgh

    By Joanne B on 22 Jan

    The whole experience was straightforward and hassle free. Salesman we dealt with was helpful and a credit to the company.

    Reply from Mercedes-Benz of Edinburgh (Newbridge)

    on 23 Jan

    Hi Joanne, thank you for taking the time to share your experience at our dealership. We're glad to hear it was such a smooth and positive process. Should you require any assistance with your Mercedes-Benz in future your Sales Executive will be more than happy to help. Kind Regards, Mercedes-Benz of Edinburgh.