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Cars2 Hyundai Wakefield

Customer Rating

3.5 out of 5

Rating breakdown

  • AutoTrader
    3.5(4 reviews)
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Customer Reviews (4)

  • My complaints have now been resolved

    By Damian S on 06 Jun

    Further to my earlier review I am happy to report that the Cars 2 Operations Director has taken the time to meet with me to discuss the various problems that I have experienced throughout the process of purchasing my new car. He has now satisfactorily resolved all of the issues and offered further recompense for the problems I have encountered. He was also happy to take on board a number of learning opportunities, and has undertaken to review and improve the internal procedures to minimise the chances of similar problems arising in future, including keeping an eye on company review sites (such as AutoTrader). This will enable his staff to be more proactive in identifying and resolving issues for customers. I would like to thank the Operations Director for taking the time to get involved with my complaint, and for the quick resolution of the various issues.

  • Great experience

    By Wayne J on 27 Feb

    Great service, found and saw my car online called them up, chose to reserve the car online, I explained o was coming from London so they had the car ready for me to cone view and drive away there and then, so easy and helpful

  • Amazing experience!

    By Danie F on 09 Aug 18

    Called up about a Tucson that I saw online and the salesman was very helpful on the phone. Told me all about the features on the car and went through with them thoroughly. Came In the next day to view the car and it was parked infront of the showroom all polished up. The salesman reserved me a space in the car park close to the the door. I went in and was greeted by a very smart gentleman and had a coffee ready for me. Long story short i bought the car and it was ready for me when it was convenient for me. The sales manager came out to introduce himself and was not pushy at all, probably the best buying experience I’ve experienced in my time of buying cars and I would definitely recommend anyone to buy a car from then!!

  • must try harder

    By kevin M on 31 Jul 18

    over you like a rash to buy a car but once signed up no communication This entire car buying experience has been a complete disappointment, very frustrating - dreadful “commitment to any level of service”– Scant communication (only contacting me when pushed i.e. cancelling the order), Numerous failed delivery dates never contacted me about the ​failure of the delivery dates I have been continually chasing up delivery/progress An extremely long process for a relatively “standard car” i.e. not a specific factory order to my spec!! start of November to end of March !!! (Nearly 5 months !!!) HAND OVER WENT WELL THOUGH

    Reply from Cars2 Hyundai Wakefield

    on 17 Aug 18

    Hi Kevin, please accept our apologies for the delay with your new car. The Kona is a brand new model built in Korea and had some production delays, which were out of our control. We hope you enjoy your new car and thankyou for your business.