Customer Reviews (5)

• Qasqi Techna purchase

  By Mr E on 09 Mar 17 | VERIFIED PURCHASE

  Love the car. All staff were polite and helpful. Once signed up to the deal, the service I received fell short of what I would expect. For example I was told I would be called on the Monday to let me know when the vehicle would be ready. No call was received. I rang the early next day to chase. Received a call that evening. I asked for the car to be ready Friday. Response that sales would try their best but definitely ready by following Tuesday. Sales would ring back and let me know. No call received so Chased on Thursday. Told it would be ready on Tuesday. Which it was. I expected better as I was spending £20,000. No courtesy follow up calls received either.

  Reply from Yeomans Nissan Worthing

  on 18 Apr 17

  Hi Mr Ellarby, Thanks for the feedback. I am pleased to hear you 'love' the car! I understand that Karim has already been in touch regarding the points you have raised.

• A happy Nissan buyer

  By Mr B on 09 Mar 17 | VERIFIED PURCHASE

  Very impressed with everyone we spoke to. Professionalism with a smile.

  Reply from Yeomans Nissan Worthing

  on 18 Apr 17

  Hi Mr Bell, Thank you for your feed back. I am pleased to hear you were impressed with everyone you spoke to!

• Excellent

  By Mr S on 09 Mar 17 | VERIFIED PURCHASE

  Good experience. Not rushed into anything and everything was properly explained. The Salesman made us feel as if we were the only customers he had to worry about and that we were important to him. All Staff were friendly and helpful and we were offered refreshments.

• first class

  By antony d on 13 Sep 17

  Best garage i have been to ,staff are amazing and my problem was sorted unlike another garage we went to. Thanks all at yeomans

• Poor Communication & Service

  By Andy S on 07 Sep 17

  We have been wanting to by a Leaf for sometime now. We very nearly purchased one in January, but wasn't told that the deal we were interested in was about to expire until it actually had by the salesman in the Worthing branch. We then recently spotted their latest switch deal in a newspaper article. Perfect we thought, let's look again at purchasing a Leaf. We went back to Worthing and asked about arranging an extended test drive. It all started well, but when I wanted to confirm the date for the test drive, they became almost impossible to contact. I must have tried calling at least 12 times before my call was finally answered. The salesman knew that both myself and my partner wanted to drive the car. He said that would be fine and all we would need were our driving licenses. On the day of collecting the car another salesman told me he didn't know anything about both of us wanting to drive the car, and made it impossible for us to do so. We're now going to buy a Toyota

  Reply from Yeomans Nissan Worthing

  on 07 Sep 17

  At Yeomans we are proud to offer our customers an opportunity to get behind the wheel of our All Electric Zero Emission Leaf for an extended test drive. Extended test drives enable our customers to feel more confident, more connected and experience a more exciting drive.This was agreed with the sales executive over several calls to arrange dates etc. In order our customers have the very best experience and get the most from their extended test drive we encourage customers to have a short accompanied familiarisation drive to ensure they are happy and confident prior to any unaccompanied drive. Our insurers ask us to take copies of driving licenses we also require customers National Insurance numbers to carry our driving license checks. We understand test driving a new car is an exciting experience and this would have been clearly explained as since the removal of counterpart driving licenses all staff are only too aware of the upset it can cause if we are unable to insure our customers.