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Harwoods Bentley Sussex

Our awards

Highly rated for our customer service 2019

Harwoods Bentley Sussex

Bentley Sussex was the home of the once joint Rolls Royce and Bentley franchise and has retained the Bentley franchise since 2003. From the launch of the Continental GT during that year, we are striding towards an exciting future for the brand changes, with hugely impressive new models such as the luxury Bentley Bentayga 4x4 and new generation Continental GT, and yet more on the way. We have a team of just under 20 excellent staff, several of whom have worked in the business for many years. As you’d expect with the Bentley brand, you can expect the highest possible levels of customer service at all times.

Services offered

  • Bentley New Car Sales
  • Bentley Approved Used Sales
  • Bentley Dedicated Servicing, Diagnostics & Repairs
  • Bentley Genuine Parts

Customer Rating

4.5 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (15)

  • Excellent service from Pulborough…

    By Tom on 22 Jan 19 | VERIFIED PURCHASE

    Excellent service from Pulborough showrooms

    Reply from Harwoods Bentley Sussex

    on 25 Jan 19

    Tom, we are very happy to have provided you with such a positive experience! Thanks again for taking the time to leave us this information about your recent visit. Take care!

  • Excellent customer service from both…

    By customer on 07 Aug 18 | VERIFIED PURCHASE

    Excellent customer service from both sales and service department. Always ready to advise and help. Thank you Harwoods Pulborough. Debbie Shilling

    Reply from Harwoods Bentley Sussex

    on 28 Aug 18

    Customer, we are glad we could help!

  • A real find - a special Bentley dealership!

    By Shonanne on 06 Aug 18 | VERIFIED PURCHASE

    Hardwoods is a very friendly, welcoming, efficient and well run dealership! The staff always make you feel welcome, remember you by name and do their best to make you feel looked after. Services are quick, and any issues are followed up and resolved.

    Reply from Harwoods Bentley Sussex

    on 28 Aug 18

    Shonanne, thank you so much for your high rating! We can't wait to see you again, have a great day.

  • Excellent All Round, The Best Customer Service yo…

    By Russell on 03 Aug 18 | VERIFIED PURCHASE

    Harwoods have a very good ethos and with the best customer service, what more could you ask for! The product range offered also is outstanding! Everything and more is what Harwoods are about.

    Reply from Harwoods Bentley Sussex

    on 28 Aug 18

    Russell, we are very happy we could provide you with a positive experience! We can't wait to see you again, have a great day.

  • Really disappointed with the service…

    By Mark Wharmby on 31 Jul 18 | VERIFIED PURCHASE

    Really disappointed with the service given. Firstly I was given the wrong price (quote) for the service to be undertaken on my vehicle. Secondly the service and warranty cover undertaken on my vehicle was not completed fully. Thirdly when I received my vehicle back and the condition of the car was not to the high standards that Bentley associate themselves with. As a customer of Bentley Motor group I feel let down on this occasion.

    Reply from Harwoods Bentley Sussex

    on 28 Aug 18

    Hello Mark I do apologise that you feel let down after your recent visit to service your vehicle. Bentley Pulborough have been notified and will look into this for you as we are very committed to providing you with the highest level of service at all times and will be in touch with their findings. Many Thanks Tracy Customer Service Team

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.