Customer Reviews (1)
This has been going on for too long now
Had trouble with my car over a mouth ago And it still hasn’t been sorted Sent email after email and I get no reply’s It’s like they think Iam going to go away When I bought the car the dealership were really nice to your face The minute you have any problems they don’t want to know The warranty you might as well throw it in the bin Well Iam still waiting for a answer Thanks Nissan your so professional
Reply from Barnard And Brough Limited
on 16 Sep 20
Good evening Christopher, thank you for taking the time to post a review here regarding what you feel to be an issue with the customer service provided by ourselves at Barnard & Brough Nissan. Whilst we can appreciate your frustration it is always best to give the whole story when posting a review for a business you have dealt with and unfortunately you have not done this in this particular instance. As you know, you suffered a stone chip to the front of your car which you left for a period of time which meant an area of rust began to bubble. You were advised at the time by the Nissan Customer Services team that this was not covered under your warranty and we have reiterated this to you on several occasions as the area in question is not a manufacturer defect. We have offered our assistance to help with the matter but you have declined all offers from us. we are pleased to have been given the opportunity to state the full case in our reply. Thank you.