Harwoods Jaguar Crawley

Harwoods Jaguar Crawley

"Harwoods Jaguar Crawley formed a prestigious business together with Land Rover, which was previously acquired from Guy Salmon (part of the Sytner Group) in 2012. Our new Dealership which is situated in five acres, opened its doors to the public in February 2016. The Sales and Aftersales boast one of the finest facilities in the country. Our magnificent showroom displays the entire Jaguar model range, with sufficient room to accommodate growth in new models. Crawley employ around 100 fully trained staff to cover Crawley, Gatwick, Reigate and Dorking Counties."

Services offered

  • New Car Sales
  • Jaguar Approved Used Sales
  • Jaguar Dedicated Servicing, Diagnostic and Repairs
  • Jaguar Genuine Parts
  • Park and Fly

Customer Rating

4 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (98)

  • Very professional

    By Mr Summerfield 4 Days ago | VERIFIED PURCHASE

    Very professional, understanding and good communication. Nice touch to have the vehicle washed as well.

    Reply from Harwoods Jaguar Crawley

    3 Days ago

    Hi Mr Summerfield, we are very happy to have provided you with such a positive experience & we thank you for your feedback! Best Wishes Tracy Customer Service Team

  • Bought second hand Discovery

    By Laura Sanderson on 22 Apr | VERIFIED PURCHASE

    Good and attentive service - just missing a star since a check was missed in the pre sale service but this was remedied swiftly by the salesman

    Reply from Harwoods Jaguar Crawley

    on 02 May

    Hi Laura, we appreciate your positive review about your recent experience with us! If you have any further questions, please contact us on customerservices@harwoods.uk.com. We're always happy to help! Kind regards, Gokhan Customer Service Team”

  • Great service

    By Daniel Connelly on 17 Apr | VERIFIED PURCHASE

    Great service

    Reply from Harwoods Jaguar Crawley

    on 02 May

    Hi Daniel, we are very happy to have provided you with such a positive experience! Our team strives to deliver an excellent experience, and are glad you found this to be the case during your visit. If you have further needs or questions, please reach out!

  • A rainy Saturday in October is probably…

    By Simon Roberts on 17 Jan | VERIFIED PURCHASE

    A rainy Saturday in October is probably not the best time for purchasing a car, as everyone else had the same idea. Despite this we were met with a smile, names taken, showed a seat to wait and a drink found. Within moments someone was with us discussing our needs and test drives arranged. We could see they were running at capacity and yet everything was executed with calm aplomb. Decision made, finance sorted, more drinks and a friendly handshake to seal the deal. It was such a good experience we came back a week later and bought another. The follow up service for both cars has been without fault and every query we had along the way was answered. You buy from people, and these are the nicest, most friendly and honest car people I have met in 30 years of buying cars. Thank you Gatwick Jaguar and Harwoods.

    Reply from Harwoods Jaguar Crawley

    on 19 Jan

    Simon Roberts, we're glad you had such a wonderful experience with us! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

  • Customer satisfaction not guaranteed

    By AB on 17 Jan | VERIFIED PURCHASE

    After purchasing a car from this dealership, it took three days of calling and leaving messages, and being put on hold, promised call back phone calls (that never came after waiting all day to hear back), to arrange the vehicle delivery. It was explained to me that the reason for this was because my point of contact salesman had been out of the office. If the other sales team members aren’t interested in helping each other’s customers then there is something wrong going on at this branch. I guess it’s all based on commission and not based on customer satisfaction. It didn’t feel like I was buying into a luxury car brand. Being ignored/avoided for 3 days after paying the money for the vehicle felt more like I was the victim of a scam, than a luxury brand customer experience.