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Mercedes-Benz of Stourbridge

Rating: 2.6/5(5 reviews)
Click & Collect Available
Delivery Available

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Address

  • ST JOHNS ROAD
  • Stourbridge
  • West Midlands
  • DY8 1ET

Opening hours

Closed
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday09:00 - 17:00
Sunday10:00 - 16:00

About us

Lookers plc is a leading Mercedes-Benz retailer, supplying Mercedes-Benz across England. Whether you are looking for a brand new Mercedes-Benz, a high-performance Mercedes-AMG or nearly new/Approved Used vehicle Lookers plc is here to help. From the affordable Mercedes-Benz A-Class to the sporty SLK and luxurious S-Class - Lookers offer a vast range of cars to choose from. No matter whether you require a vehicle for personal or business use, you can trust our experienced and professional team…

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COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

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5 customer reviews

2.6 out of 5
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5 customer reviews

  • James M02 Dec 20
    1.0

    There needs to be ZERO STAR rating for this dealer

    You usually leave a review when when you an exceptionally good experience or an exceptionally poor experience, unfortunately this review is for the latter. I Bought an approved used car that had numerous faults upon delivery. Two of the faults were dangerous and rendered the car un-drivable, even though the paper work had said that the used car check was all perfect. The follow up service was terrible, actually adding additional faults and damage to the car. What's the purpose of a check list if they do it in the office and not in front of the car?? Its surprising that Mercedes Benz are still happy to keep this lookers shambles as a franchise, they have totally shattered the Mercedes experience. It comes to something that the only solution is to hand the car back. My recommendation is to find your car from elsewhere, there are much better places to purchase from.

  • Nigel P28 Nov 20
    1.0

    No call back terrible service

    I went to see a salesman regarding a e class convertible and he didn’t even contact me after I’d been to the showroom to see him, I actually rang them to see what was going on and still no call back !!! Terrible service and terrible attitude, I was a cash buyer as well. Very very disappointed.

  • Michael D18 Sep 20
    1.0

    Shockingly poor service very bad.

    Service used to be good here, but recently following staff changes it has been appalling. I bought a new car and various faults emerged, just keep getting fobbed off with no repair in sight. Shocking and the worst level of service I have ever experienced, plus poor product knowledge and outright rudeness and discrimination. Very very bad.

  • Stuart B01 Jul 20
    5.0

    Great service (stourbridge Mercedes)

    No pressure on buying a car. Relaxed atmosphere and told to take a look around at our leisure. Dave from stourbridge is a top guy

  • Lewis A16 Aug 18
    5.0

    Mercedes Experience at it's Best!

    I recently Travelled in excess of a 100 Miles North to seal a Deal. I part exchanged my Q7 for a Mercedes GLC 350D AMG Premier Plus. Having 3 previous Mercedes Estates I was well aware of the Mercedes Packaging. This was the first time that I had visited Stourbridge & I was pleasantly surprised to find that their Showroom had the most extensive Space, filled with a Variety of Models. I was greeted by a very polite Receptionist & was offered a Drink & an Array of Edible Goodies, as unknown to me they were holding a Promotional Directors Event. I then met my Prearranged Sales Consultant, Samuel Winwood. Although he was Young in Age, His Polite, Experienced Manner & Knowledge made the Deal/Exchange Seamless. Whilst the Paperwork was being processed I had the privilege of having a discussion with Samuel's Manager, Camille. Not only was She very Attractive but she was Genuinely Interested in My Experience & Her laid back Professional Approach made me feel that I had a Geniune Bargain.

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