Johnsons Volvo Solihull

Customer Rating

2 out of 5

Rating breakdown

  • AutoTrader
    2(3 reviews)
Had an experience with this dealer?

Customer Reviews (3)

  • Pleasant Buying Experience

    By David H on 03 Oct 16 | VERIFIED PURCHASE

    I was very pleased with the buying experience at the time but have a reservation re events afterwards. There was no information on radio/media/satnav in the manual and I asked if a 'full manual' could be provided. To their credit they did provide a free 'full manual' but this did not give the information required. Apparently there is a separate 'infotainment manual'. I did email them to see if there was anything further they could do for me but never received a reply. I do not feel I am getting the most out of the car because of the lack of hard copy manual.

  • Imagine the worst stereotype of a garage...

    By James B on 12 Sep 17

    This dealership is amazingly bad and I would urge you to avoid them. We have had 16months of trouble with the V40 we bought new from this dealership. The service department issue videos outlining hundreds of pounds of repairs that were not required. Every fault requires several trips to the service department for attention and often still do not get resolved. The staff are nearly always grumpy and unhelpful, there is a major disconnect between the workshop and the showroom and the booking department so you must go over the faults over and over again. I struggle to think of any really good points. But in the interest of balance, the sale woman was very good. Sadly she is not backed up by the rest of the dealership.

  • Indifferent personnel. Incredible apathy. Avoid.

    By A O on 27 Feb 17

    Indifferent personnel. Incredible apathy. Call to book test drive not returned. So, I bought a BMW instead.