Customer Reviews (5)

• How not to achieve a sale and insult your customer

  By Philip D on 09 Sep 18

  I am a long standing customer of Paul Rigby but not anymore! Went to test drive the XC40. Told the salesperson that my partner would be the main driver and so he proceeded to ignore her and any questions she asked. He told us that the XC40 was ‘…flying out the door and sold themselves…’ which left us feeling as if our custom wasn’t wanted. Returned to the showroom some weeks later to test drive the XC40 and the XC60. Ruled in favour of the XC60 and discussed price with a very helpful salesperson. Agreed price and the salesperson introduced me to another salesperson to discuss part exchange price. Oh dear! Told me a low part exchange price but went on to say he would be knocking £400 off that price as they would not be taking ownership of my vehicle for eight weeks when the new car arrived. When I pointed out that the part exchange price was way too low I was told that I needed to get out there and do more leg work and he had got his price from webuyanycar.com. I told him that in my ex

  Reply from Paul Rigby Birmingham

  on 10 Sep 18

  Good Morning Philip, I'm sorry to hear about your experience. Please could you call me on 0121 382 1222 or pop into the dealership to discuss your experience further with myself. Kind Regards, Patrick Ford General Sales Manager

• Proffesional from Start to Finish

  By Anthony P on 04 Sep 18

  Professional dealer from start to finish. Bought a hardly used Volvo S90. Easy to arrange a test drive via a chat line ,and when we turned up for the test drive, the car had been correctly described and presented in an "as new" condition. Very pleased with both the car and the dealer. Recommended.

• service by paul rigby excellent

  By henry y on 22 Jun 17

  have had v40 d2 for one trouble free year. 12000 mile service just completed, car picked up and returned to my house. the car came back washed and hovered i.e immaculate price of service reasonable.

  Reply from Paul Rigby Birmingham

  on 09 Jul 17

  Good afternoon Henry So pleased to hear you are happy with your V40 and recent service visit. We all wish you many more miles of trouble free motoring and look forward to seeing you next year. Kindest regards Patrick

• Cant find anything to complain about

  By Roy T on 25 Feb 17

  Quality vehicles. Excellent after sales service from first contact to last ...Even the free coffee is decent

  Reply from Paul Rigby Birmingham

  on 23 Mar 17

  Good afternoon Roy T Thank you for the lovely and hope you are enjoying your new car Kindest regards Patrick Ford General Sales Manager

• Volvo C30 purchase

  By Robert C on 13 Jan 17

  I have purchased a very reasonably priced C30 from this company. I can honestly say that it was my best ever car buying experience. From initial veiwing of the vehicle through to handover the service was 100%. The staff at this dealership are a credit to Paul Rigby. I would definitely make another 100mile round trip when I next change my car. Thanks again for brilliant service.

  Reply from Paul Rigby Birmingham

  on 23 Mar 17

  Good afternoon Robert C Thank you for the lovely kind words and I hope you are enjoying your new car Kindest regards Patrick Ford General Sales Manager