Customer Reviews (8)
We are not coming back
Service is polite but very, very slow. We were offered £17,000 as the best price for the car and found out it was advertised on their website for much less.
Top guys nice to deal with
Top service nice people dealt with Paddy a gentleman !! Have not bought a car yet but hope to do a deal with them in due corse
Good Guys for Volvo
Great Dealer, warm welcome from friendly staff. Bought a Selekt Used Volvo V.40 the Sales Lady was very efficient and helpful making it easy to buy. Delighted with our purchase in all regards, thoroughly recommend this Dealer to you.
How not to achieve a sale and insult your customer
I am a long standing customer of Paul Rigby but not anymore! Went to test drive the XC40. Told the salesperson that my partner would be the main driver and so he proceeded to ignore her and any questions she asked. He told us that the XC40 was ‘…flying out the door and sold themselves…’ which left us feeling as if our custom wasn’t wanted. Returned to the showroom some weeks later to test drive the XC40 and the XC60. Ruled in favour of the XC60 and discussed price with a very helpful salesperson. Agreed price and the salesperson introduced me to another salesperson to discuss part exchange price. Oh dear! Told me a low part exchange price but went on to say he would be knocking £400 off that price as they would not be taking ownership of my vehicle for eight weeks when the new car arrived. When I pointed out that the part exchange price was way too low I was told that I needed to get out there and do more leg work and he had got his price from webuyanycar.com. I told him that in my ex
Reply from Paul Rigby Birmingham
on 10 Sep 18
Good Morning Philip, I'm sorry to hear about your experience. Please could you call me on 0121 382 1222 or pop into the dealership to discuss your experience further with myself. Kind Regards, Patrick Ford General Sales Manager
Proffesional from Start to Finish
Professional dealer from start to finish. Bought a hardly used Volvo S90. Easy to arrange a test drive via a chat line ,and when we turned up for the test drive, the car had been correctly described and presented in an "as new" condition. Very pleased with both the car and the dealer. Recommended.