Customer Reviews (12)

• Highly recommend!

  By Laura F on 30 Jul 16 | VERIFIED PURCHASE

  We travelled from Wiltshire to Vines in Guildford to pick up our car. The service was professional from beginning to end.

• M3 purchase from Vines .. Great

  By Joynal A on 29 Jul 16 | VERIFIED PURCHASE

  Great experience from beggining to end. Looked after by a great bloke named Nema

• Good experience but poor after sales

  By Mark S on 16 Jul 16 | VERIFIED PURCHASE

  I was very impressed with the entire experience. Our salesman was very knowledgeable and friendly without being pushy. I had the time to view the car and test drive, I was impressed with the dealer however parking can be in demand at weekends. The only negative is the after sales, as my car has a fault and it has been into their other connected dealer twice and the fault has not been diagnosed. Guildford has not been in touch to offer any assistance with the fault.

  Reply from Vines of Guildford BMW

  on 19 Jul 16

  Thank you for your comments regarding our Centre at Guildford. Regrettably we have not been made aware that your vehicle has a fault, as we are now aware we will now ask our Aftersales Team to contact you in order that we can assist you further. Thank you

• BMW give a good service once you buy the

  By Peter H on 11 Jul 16 | VERIFIED PURCHASE

  Like most garages they offer you rubbish money for your car cos they don't really want to take it in part exchange, and their car is the most sort off car you could be looking for, they can't reduce the price because they don't actually own the car it belongs to BMW ( all good sales talk ) and then when you walk away hay! somebody else is going to buy the car you are looking at but they can offer you a better deal if you leave a deposit today. Once you get over all that sales jargon, they are a respectable garage to do business with.

  Reply from Vines of Guildford BMW

  on 12 Jul 16

  Thank you for your comments Vines of Guildford are more than happy to take any car in Part Exchange as every car has a value, we will always try and achieve the market value for you and of course you do have the option to sell the car privately. With regards to our current Used Car Stock some vehicles are displayed on our forecourt are owned by BMW UK as soon as we sell the vehicle BMW UK will place the vehicle in our stock, we then own the vehicle to sell. Thank you for your positive comments and for your constructive feedback, which we do appreciate.

• Excellent Service

  By Timothy G on 11 Jul 16 | VERIFIED PURCHASE

  Courteous, non-pressured help when we bought a used 5 Series