Customer Reviews (2)

• 2 different experiences over 2 days

  By Paul S on 10 Apr 19

  2 visits and 2 totally different experiences. I visited on Saturday to test drive a second hand Touran. The car was very dirty apart from some tyre shine. In my opinion, no cars should be on forecourt if they are not clean and haven't been through the "142 point check" as it gives a bad impression. The first salesman was superb however. I returned with my wife yesterday and a different salesmen was not all interested in us, or the car. The result was a very short test drive as he wanted to get back to people in the showroom that were buying a new car. As a result of yesterday's experience, I would not recommend this dealership

• Terrible Car Buying Experience

  By Ella B on 05 Mar 19

  Purchased a used gold gtd with 37,000 miles in January.. Went to pick the vehicle up to find the bonnet covered in stone chips, which was addressed by Marta straight away. On the test drive noticed what sounded to be a wheel bearing but was told it could be replaced by any VW garage as the car was under warranty. Drove the car back 180 miles with the horrendous noise. Took it to our local dealership who then diagnosed various faults with the car! Rear tyres cracked and out of shape, suspension debushes needed removing and degreasing, front brake pad warning indicator CUT and 5 fault codes on the ECU! The car should never of been retailed in this state and had clearly NOT had the 142 checks. Oh and the car was also supplied with no MOT certificate because it was full of advisories most of which were problems found by Skipton VW. My advice would be to stay clear of this dealership, there standards are disgraceful! All they think about if maximising profit over safet