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Mercedes-Benz of Stoke

Customer Rating

2 out of 5

Rating breakdown

  • AutoTrader
    2(9 reviews)
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Customer Reviews (9)

  • The worst customer service

    By Mark D on 21 Sep

    Terrible customer service, I only asked about a new key,got spoken to Like a Little kid.If it wasn’t for having to use them for services,I’d totally avoid.probably will next year for my new car.

  • How to not sell cars

    By Gary P on 27 May

    Went and had a look at the demo GLC Coupe (Blue) which was on sale. Was overpriced and I showed the salesman one from a Mercedes dealership same spec for much less. He agreed it was overpriced and said he'll see what he can do. Still waiting for a callback, although this was three or four months ago so not holding my breath. Must be doing really well to treat all the customers in these reviews so poorly.

  • Go somewhere else

    By T H on 14 May

    Been here many times over the last decade and rarely have experienced anything but waiting for a salesperson to eventually appear if you're lucky said salesperson might actually help and not sneer at you. There's a much better dealer in Macclesfield.

  • FANTASTIC CAR! FIVE STAR SERVICE!

    By CAROLE W on 02 Dec 19

    Had a fantastic experience dealing with this dealership. Very professional service and have supplied me with an absolutely stunning new car! I could not fault any aspect of the service received and indeed I can honestly say that Stoke exceeded my expectations in every way.

  • No car no star

    By Gary C on 14 Feb 19

    Found a C class coupe, in Wolverhampton, then it disappeared from Autotrader. Checked with Wolverhampton car not sold re-advertised at Stoke on trent. Checked with them got an e-mail back from guy saying the car was not available but to call a number to arrange an appointment, phoned number in later told the car was on site, made appointment to view. Sales guy response, was, well I sent you a text , pointed out I had followed text instructions. Was left waiting , no reception area , then told the car had been sold. Can't agree more with the negative reviews regarding staff attitude about this dealership. Bought my C-Class from Cheshire Oaks, same place as my wife bought her GLA Class. Same price proper Mercedes service, given by Inchape, staff always attentive and respond to any issues promptly, same as Audi Cheshire Oaks where my car has been serviced by Audi. Mercedes Lookers Stoke on Trent go to Lookers Vauxhall Ellesmere Port learn how to get the basics right.