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Mercedes-Benz Of Oxford

4.3 (211 reviews)

Mercedes-Benz Of Oxford

"Mercedes-Benz of Oxford are part of the largest independent retailer group of Mercedes-Benz in the UK with over 1200 Approved Used vehicles in stock. So if you are star gazing make sure you click on our retailer website link to see all our stock with actual photographs. Part of Inchcape Group, we were rated as Number 1 for Customer Satisfaction in the UK and \"Service Team of the Year\" in 2005."

Services offered

  • Accessories - Alarms - Assurance - Auto Electric - Bodyshop - Communications - Delivery - Exchange Plan - Finance - Fleet - Insurance - Motability - MOT - New Vehicles - Part Exchange - Parts - Paint Shop - Recovery - Rental - Servicing - Vehicles Wanted - Warranty

Used cars (176)

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Customer Rating

4.3 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (211)

  • Appalling after-sales service

    By L.C. 13 Days ago | VERIFIED PURCHASE

    Appalling after-sales service. Calls not returned. Emails not answered. Had to resort to complaining to Inchcape direct to get issue resolved

    Reply from Mercedes-Benz Of Oxford

    11 Days ago

    Morning, we regret to hear that you are displeased with your recent experience with us. Thank you for leaving feedback. Please reach out to us at tellusmore@inchcape.co.uk so we may identify ways to improve your experience.

  • Premium service for a premium brand

    By Guest on 15 Mar | VERIFIED PURCHASE

    First class customer experience with great showroom facilities and friendly, knowledgeable staff.

    Reply from Mercedes-Benz Of Oxford

    on 17 Mar

    We are so happy to read such a great review about Inchcape, many thanks!

  • My car was booked in for a service

    By Mrs E on 12 Mar | VERIFIED PURCHASE

    My car was booked in for a service, which was carried out with the professionalism that I would expect. The garage environment is very comfortable, with refreshments on hand. My only adverse comment is the time it took to pay and collect my car. I waited for around 20 minutes from the agreed collection time before someone came with my bill. Apart from that, I would book my car in again for a service

    Reply from Mercedes-Benz Of Oxford

    on 13 Mar

    Hello, your satisfaction is our top priority, we do hope on your next visit we may merit a 5 star rating from you, bye for now.

  • Seamless process, great customer service!

    By Mrs. Siobhan Martin on 09 Mar | VERIFIED PURCHASE

    The whole purchase experience was painless and simple. Simon Morley was brilliant and guided me through the whole process online with no glitches. I'd definitely recommend Simon and the dealership if you're looking for a new car.

    Reply from Mercedes-Benz Of Oxford

    on 11 Mar

    Hello Mrs Siobhan Martin, thanks for your praise and kind comments about our team. We're glad to hear we delivered such a great experience. If there's anything further we can do for you, we are happy to help!

  • Very good service from Neil Hastings…

    By Mrs Dorothy Cannard on 07 Mar | VERIFIED PURCHASE

    Very good service from Neil Hastings and a very nice man , he showed me everything I will go there again

    Reply from Mercedes-Benz Of Oxford

    on 09 Mar

    Thank you again for taking the time to let us know how we did. We hope you have a great day!