Customer Reviews (7)
Avoid unless you don't like yourself or cars
I echo comments from others. Incompetent, the Manager passes the buck, the CEO couldn't careless and they cannot even repair a faulty car, which was brand new. They are uncaring mangement who are in it for themselves and never the customer. They will pass the buck and even call you up to complain if you give them one star to complain. Avoid anywhere owned by Pendragon, but especially this franchise.
tried to buy a car they did not returned my calls
i wasted a lot of time they seem not to be bothered to answer my query about a car
Reply from Stratstone Mini Harrogate
on 13 Nov 19
Thank you for your feedback Graham, we were unable to reach you on the details provided. Please do not hesitate to contact me directly if I can assist any further. Kind Regards, Paul DiClemente (Head of Business)
Fantastic customer service!
Great customer service from all involved; Mick in a Sales on Arber on Service. Kept updated with work, great communication and fantastic handover. Seemless tranasaction from start to finish, new car day felt special. Many thanks!!!
Serviced my MINI and I cannot fault the service. Arber was wonderful and I went truly above and beyond. I will only take my MINI to Harrogate MINI from now on.
Stressfree friendly staff that make your experienc
The easiest and happiest purchase ive ever done! From the second i arrived on the court i was greeted by happy friendly staff who didn't push me into anything. I felt comfortable and secure from the second we went inside and i was looked after like royalty! Such a warm clean environment inside and even offered hot beverages and biscuits! We dealt with a few different people but even the HOB (I think she was called Georgina) came and made sure we were being well looked after and double checking if we had any questions. My closest dealership wouldn't be Harrogate but the experience was that good and not stressful i will always choose this dealership. I even sent my mother and father to be looked after by the incredible team down there. Again, i heard brilliant feedback from my parents too. Since being involved with Harrogate Stratstone Mini we have been invited to events at the dealership, your looked after for life!