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Stratstone Bmw Harrogate

Stratstone Bmw Harrogate

"Specialising in everything BMW – whether you’re looking to buy or sell, Stratstone have a large collection of Approved used BMW with hundreds more local to you with our online Move Me Closer service. Over 70% of our customers rate us 5/5 stars on Trust Pilot and all our used cars are carefully prepared by our trained technicians to our exacting standards."

Services offered

  • New Vehicles
  • Used Cars
  • Servicing
  • Bodyshop
  • Fleet
  • Part Exchange
  • Warranty
  • Paint Shop
  • Finance
  • MOT
  • Parts
  • Insurance
  • Recovery
  • Vehicles Wanted

Customer Rating

2.4 out of 5

Rating breakdown

  • AutoTrader
    2.4(7 reviews)
Had an experience with this dealer?

Customer Reviews (7)

  • Nice car but dealer a bit of a shambles

    By R R on 04 Apr

    On booking my appointment the salesperson couldn’t wait to get rid of me and I didn’t get a chance to ask all my questions. When I turned up he was running late so I had to wait for a different person to come available. His replacement was friendly enough & the test drive went well. I decided to buy and left a deposit but we agreed a few items to be resolved. Four days later I’d heard nothing regarding pickup so I contacted them. Was told that the car needed a part that would be another 10days. Only when I expressed my frustration and said I was considering another car did they magically find the part. Eventually they told me the car was ready about 10d after initially agreeing the sale. I called in the am to check that the car would be ready - they assured me it was. I took the morning off work and made a 2h trip. Arrived to discover they’d lost the keys and not done the items we agreed. They found the keys and eventually sorted the items but only after waiting all day. Avoid.

  • Professional, helpful and friendly sales staff.

    By Anthony M on 06 Nov 18

    I called in recently while I was in the area to look at a couple of 5 series tourers that I had seen on line. I asked a member of the sales team if they could show me the two vehicles as they were not on the forecourt. As they had been recently brought in, both cars were awaiting preparation. Without any hesitation or delay Kirsty obtained the keys and took me to the cars. they had to be removed from the workshop areas and it was late on saturday evening. She had both cars next to each other and assisted by her equally polite and helpful colleague Aziz gave a very knowledgeable and helpful account of both models. Initially I explained that I was looking on behalf of someone else. I was neither rushed or pressured. Even though I wasn't the person holding the purse as it were I came away feeling very happy with the service they provided. I would most definitely visit the sales team again and specifically ask for KL and A. Two very professional and polite people.

  • WASTE OF TIME

    By as A on 24 Sep 18

    The worst service seen in a long time. Refused the sale after a deposit was left.

  • Not what I expect from BMW staff

    By Z K on 17 May 18

    Customer service non existent. This is before my purchase. Took several attempts to eventually speak to sales. The MOT history check showed tires close to legal limit. When asked about this response was if they not legal limit they will be replaced. Had to force the sales person to go an look for me. He was not happy about that at all. I admit my purchase was not has as brand new but 20k is still considerable purchase. Very disappointed .

  • Premium price, not so premium after sales service

    By Tom P on 14 Feb 18

    I purchased a second hand BMW 3 series on 27/01/18 for just under £14,000. A week before the purchase I agreed with the salesperson for a few minor fixes; touch ups, replacing an armrest and sorting some other marks. When replacing the armrest the fitter damaged another area of the interior. I understand accidents happen, but they continued to try and complete the sale with the damaged part. I didn't notice on the day of purchase that the additional damage had been caused - I wasn't looking for things that weren't there on the first inspection. The car was also sold with a knackered door seal. I contacted the sales person and they agreed to resolve the issues. On the 06/02/18 I drove 40 miles to Harrogate to have the issues resolved, waited for an hour and half in reception to be told that they had ordered the incorrect parts...A morning and 80 miles wasted. It's now the 14/02/18 and I don't know when/if the issues are going to be resolved. I won't be going to Stratstone again.