Customer Reviews (2)
Left here Feeling insulted
Filled the loan car with petrol at Kings Lynn on way to pick up my car, on handing back the keys I was asked if id refilled it, I said yes, the guy then asked if id filled it on their pump. Obviously I said no, I filled it at kings lynn, oh he said then probably it needs £3 to fill it can you take it to the pump and refill it he asked. I said to him no, it is full, it'll only take pence to fill it. No he said it needs to be full... oh right, I took it to the pump, refilled it with £1.35 and went to pay. the guy in the shop then asks me, did you put the nozzle in the car properly? of course was my reply, I'm 42, I've been using pumps for 25 years! oh he said did you fill it right up? ummm, yes I filled it at Kings Lynn but the guy in the showroom wants me to fill it completely. Oh right he says and takes my £1.35. wont be going back to this garage next year, left here feeling throughly insulted. They also managed not to fix the heated seat that still isnt working, very frustrating.
Reply from Hylton Gott Ltd
on 20 Nov 18
Hi Adrian B, Thanks your feedback regarding your recent visit to Hylton Gott Volvo, I am sorry that you felt insulted when asked to replace the fuel you had used in our courtesy Volvo V40, our loan vehicles are provided completely free of charge, full of fuel, comprehensively insured for you and with no mileage limitations, the only request being that fuel used during the loan period by yourself is then replaced on return to our dealership, otherwise the next unlucky customer ends up paying for your 13 mile drive from Kings Lynn to Downham Market which is unreasonable. Apologies your heated seat is still not performing as you expect, one of our advisors will be in touch to arrange a suitable time for further investigation as discussed post service.
Friendly and relaxed experience.
A cut above the rest, they are now my Volvo main dealer. I’ve had experience of several Volvo main dealers lately and I will now use Hylton Gott without looking elsewhere. Happy to provide a quality service even when selling at the lower end of their price range. Car was beautifully prepared without skimping on any part of the process. Happy to let me test drive on my own and given plenty of breathing space to look over the car. Can’t recommend them highly enough, if your buying a Volvo they are well worth a visit.