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Mercedes-Benz Of Liverpool

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Mercedes-Benz Of Liverpool

"Mercedes-Benz of Liverpool are part of Inchcape Retail, one of the largest franchised dealer groups in the UK. With 12 franchised Mercedes-Benz Retail Centres nationwide, we are committed to using our huge buying power to bring you new and used car prices which are amongst the best in the market. We have extensive stock of both new and used vehicles within the group, enabling us to locate the perfect vehicle for you.We hope your experience with Inchcape Mercedes-Benz is one that will keep you returning to us time and time again"

Services offered

  • Used Vehicle Sales
  • New Vehicle Sales
  • Parts
  • MOT
  • Servicing
  • Finance
  • Fleet
  • Paint Shop
  • Accessories
  • Part Exchange
  • Warranty
  • Motability
  • Body Shop
  • Vehicles Wanted
  • Delivery

Customer Rating

4.1 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (197)

  • After sales support is very poor

    By Kevin C. on 19 Apr | VERIFIED PURCHASE

    After sales support is very poor. I am waiting on items 4 months after purchasing car.

    Reply from Mercedes-Benz Of Liverpool

    on 21 Apr

    Hi Kevin thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us [email protected] 020 7546 0022 to discuss this further. We would like to work towards a resolution, so if you are willing, please reach out to us at 020 7546 0022 to discuss this further.

  • The scoring has been based on the…

    By John on 24 Mar | VERIFIED PURCHASE

    The scoring has been based on the overall experience as the initial contact prior and during making an order with the dealership was excellent. There was a several month wait between placing the order and actual delivery during which time I had several questions, however, unfortunately once the order had been placed it was difficult to contact the salesman and emails and calls were either not returned or were very slow in being responded to. I highlighted my dissatisfaction regarding this to the dealership for which they did apologise. The actual handover of the car went very well apart from identifying a small amount of damage to the steering wheel which had happened prior to the handover. The salesman at this point took a photograph on his phone prior to the car leaving the dealership on collection day and assured me that this would be sorted out. I followed this up with an email to the dealership copying In the salesman and manager the following Tuesday asking for an update or like…

    Reply from Mercedes-Benz Of Liverpool

    on 26 Mar

    Hi John,Thank you for your review. I'm disappointed to see that you've had a poor experience. If you'd like to contact us please email at [email protected]

  • Car returned clean and services

    By GazE on 19 Mar | VERIFIED PURCHASE

    Car returned clean and services. Excellent service and good communications throughout.

    Reply from Mercedes-Benz Of Liverpool

    on 21 Mar

    Hello Gaze, we are very happy to have provided you with such a positive experience! We look forward to seeing you again have a great day.

  • Bought Mercedes GLA from Liverpool…

    By Mrs Bartlett on 18 Mar | VERIFIED PURCHASE

    Bought Mercedes GLA from Liverpool dealership. No fuss, no problems, no false promises and no hard sell. Gary was honest and extremely helpful. Won’t hesitate to recommend to friends and family and would definitely go there again.

    Reply from Mercedes-Benz Of Liverpool

    on 20 Mar

    Mrs Bartlett, we really appreciate your positive review! Thank you again for the great review!

  • great experience

    By Mrs. Joanne Entwistle on 16 Mar | VERIFIED PURCHASE

    great experience, car was as promised on time,clean and fueled. sales staff excellent and done a great deal for me.

    Reply from Mercedes-Benz Of Liverpool

    on 18 Mar

    Mrs Entwistle, we're happy you found our staff to be so supportive during your experience here at Inchcape.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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