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Mercedes-Benz Of Liverpool

Our awards

Highly rated for our customer service 2019

Mercedes-Benz Of Liverpool

We have a wide selection of fully approved used and nearly new vehicles ready and available to test-drive. Whether this is your first Mercedes-Benz or your next one, our Mercedes-Benz specialists are on hand to help you find something which meets your requirements. We know you may have already carried out plenty of research on what you are looking for, so we are on hand to take you on a test drive, source you something in particular or show you around our vehicles. We tailor everything around you to make your experience easy, comfortable and enjoyable. Buying a car is exciting, so we want to give you the confidence that you are getting the best value for money, an amazing experience and of course, the best car. Being part of the Inchcape Group means there are many benefits along with flexible finance options to choose from. And the journey doesn’t just stop there, as we will always be on hand when your vehicle needs servicing, an MOT, genuine parts or simply just for advice. You can be sure that our fully trained technicians will give your pride and joy the TLC required. Plus, being part of the Inchcape family gives you free access to our Accident Aftercare benefit, available to all our customers. So please feel free to come and relax in our showroom and let us help you find your next car.

Services offered

  • New and Used Vehicle Sales
  • Part Exchange vehicles wanted
  • Flexible Finance and Insurance
  • MOT, Servicing and Warranty
  • Genuine Parts and Accessories
  • Accident Aftercare benefit for our customers
  • Delivery

Customer Rating

4.1 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (204)

  • After sales support is very poor

    By Kevin C. on 19 Apr 19 | VERIFIED PURCHASE

    After sales support is very poor. I am waiting on items 4 months after purchasing car.

    Reply from Mercedes-Benz Of Liverpool

    on 21 Apr 19

    Hi Kevin thank you for taking the time to let us know about your recent experience. We are disappointed to hear that you are not satisfied with your visit. We would like to work towards a resolution, so if you are willing, please reach out to us 020 7546 0022 to discuss this further. We would like to work towards a resolution, so if you are willing, please reach out to us at 020 7546 0022 to discuss this further.

  • The scoring has been based on the…

    By John on 24 Mar 19 | VERIFIED PURCHASE

    The scoring has been based on the overall experience as the initial contact prior and during making an order with the dealership was excellent. There was a several month wait between placing the order and actual delivery during which time I had several questions, however, unfortunately once the order had been placed it was difficult to contact the salesman and emails and calls were either not returned or were very slow in being responded to. I highlighted my dissatisfaction regarding this to the dealership for which they did apologise. The actual handover of the car went very well apart from identifying a small amount of damage to the steering wheel which had happened prior to the handover. The salesman at this point took a photograph on his phone prior to the car leaving the dealership on collection day and assured me that this would be sorted out. I followed this up with an email to the dealership copying In the salesman and manager the following Tuesday asking for an update or like…

    Reply from Mercedes-Benz Of Liverpool

    on 26 Mar 19

    Hi John,Thank you for your review. I'm disappointed to see that you've had a poor experience. If you'd like to contact us please email at

  • Car returned clean and services

    By GazE on 19 Mar 19 | VERIFIED PURCHASE

    Car returned clean and services. Excellent service and good communications throughout.

    Reply from Mercedes-Benz Of Liverpool

    on 21 Mar 19

    Hello Gaze, we are very happy to have provided you with such a positive experience! We look forward to seeing you again have a great day.

  • Bought Mercedes GLA from Liverpool…

    By Mrs Bartlett on 18 Mar 19 | VERIFIED PURCHASE

    Bought Mercedes GLA from Liverpool dealership. No fuss, no problems, no false promises and no hard sell. Gary was honest and extremely helpful. Won’t hesitate to recommend to friends and family and would definitely go there again.

    Reply from Mercedes-Benz Of Liverpool

    on 20 Mar 19

    Mrs Bartlett, we really appreciate your positive review! Thank you again for the great review!

  • great experience

    By Mrs. Joanne Entwistle on 16 Mar 19 | VERIFIED PURCHASE

    great experience, car was as promised on time,clean and fueled. sales staff excellent and done a great deal for me.

    Reply from Mercedes-Benz Of Liverpool

    on 18 Mar 19

    Mrs Entwistle, we're happy you found our staff to be so supportive during your experience here at Inchcape.

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.