Customer Reviews (14)

• Great Car, Great Deal, Great Service

  By Susan F on 14 Jun | VERIFIED PURCHASE

  I called KAP to arrange a test drive of two cars, I was assured they were still available and arranged a date and time. During the test drives the salesman was very helpful and curtious. No pressure to buy, let the cars sell themselves.

  Reply from KAP Folkestone

  on 17 Jun

  Hello and thank you for your 5 star review it is much appreciated and we are glad you are happy with the service we provided. We wish you all the best with your new car and look forward to dealing with you again in the future. Kind Regards, KAP Used Car Department

• First time buyer

  By Claire C on 11 Jun | VERIFIED PURCHASE

  As a first time buyer, I would 100% highly recommend! Amazing customer service from start to finish; very attentive, polite and all information explained in detail. No hidden costs, no catches and no hassle! Great experience overall and excellent service.

  Reply from KAP Folkestone

  on 11 Jun

  Thank you for your 5 star review. We strive for excellence at KAP and I'm glad you felt you were looked after. We wish you all the best in your new car and know it will do you very well for years to come. KAP Folkestone

• Customer service at its best.

  By Belinda S on 05 Jun | VERIFIED PURCHASE

  I have used KAP for many years for my motoring needs and always been well looked after and this experience has been no different. All the staff are pleasant with a welcoming smile and nothing seems to be too much trouble. I had viewed a car online so knew exactly what I wanted to see and test drive. The young man was very efficient arranging for me to test drive the car straight away after completing a few checks and taking details. Whilst I was waiting I was offered refreshments and then taken out in the car. If he was nervous he didn’t show it but was very knowledgeable about the car and it’s performance. On my return to the showroom my car had been assessed and a price for trade in suggested. The whole experience was managed smoothly, professionally and in a timely manner. I wouldn’t hesitate to recommend KAP to my friends and colleagues. Well done KAP excellent service.

  Reply from KAP Folkestone

  on 11 Jun

  Thank you so much for your kind review it is most appreciated and we are glad you have returned again to us and wish you do in the future as well. You have bought a lovely car and we know it will do you well as your previous one did. We will pass on your review to the Used Car sales department and wish you all the best with your new car. Kindest Regards, KAP Folkestone

• Went in for a car for my son and came out with one

  By Jason K on 05 Jun | VERIFIED PURCHASE

  Friendly but respectful, you can tell they love their cars too. Makes all the difference when you know, as a petrol head, you are being heard.

  Reply from KAP Folkestone

  on 11 Jun

  Thank you very much for your 5 star review it is appreciated and we wish you all the best in your lovely new car. It is a car we all loved and know you will love it just as much. Kind Regards, KAP Folkestone

• Buying a used car

  By Justin L on 30 May | VERIFIED PURCHASE

  Friendly and very easy to deal with. Buying a car was a pleasurable experience for a change.

  Reply from KAP Folkestone

  on 01 Jun

  Thank you for your kind words Justin. We are glad you were happy with the deal and the experience you received. We wish you all the best with your stunning new car and look forward to seeing you again in the future. Many Thanks, KAP Folkestone Used Car Department