Customer Reviews (6)
The guy I dealt with was very helpful and made the purchase of my new car run smoothly
Great experience at Steven Eagell St Albans!
After having experienced some other Toyota dealers, one of them being an awful experience in Luton I was very happy to have recieved such great customer service from a real friendly guy today in the Steven Eagell St Albans. He was friendly, very attentive, didn't talk down to us, wasn't pushy and had considered our interests from start to finish. I can't fault him on his salesmanship. When you have a good salesman it makes the process of buying a car a much more pleasurable experience. Thank you for helping me to find my C-HR!
Superb experience with full satisfaction
As a scientist, I am relying on data and be considered as highly precious, meticulous (=annoyingly detailed, picky). I have read the reviews about S.E. Toyota St Albans here and did not expect to buy anything... Then found THE car and travelled 4 hours to get there, and everything has changed. I met a helpful and polite sales executive, willing to response all my (tiring and super-detailed) questions. Although he has had customers, when I got arrived, I got all his attention during my short visit. I left there a negligible deposit giving me time to think over my decision. In the meanwhile I sent at least 4-5 emails, with questions, all answered (!!!). When I went to purchase the car, it was properly and carefully cleaned and prepared for me. Everything went smoothly and I (and my family) are very happy about the car. In summary, I would recommend Toyota St Albans with all my confidence. Special thank to Mr. B for his kind assistance and service. 5* service, highly recommended
Poor service and failure to respond to complaint
I asked Steven Eagell for a quote for a small paint job which I was told would take 48-hours. Just under 3-weeks later I got a quote for £1,100 with an apology for the delay. Whilst I was waiting for the quote I was checking my paperwork and realised that I had taken out insurance to cover scratches to the paintwork when I bought the car from them last year. I subsequently claimed on the insurance and the repair was carried out outside my house and all I had to pay was £10. I complained to Steve Eagell about the long delay in getting the quote to me and also why I was not advised to claim on the policy that they had sold to me. I received no response to my complaint, hence the reason for this post.
Reply from Steven Eagell Toyota St Albans
on 19 Aug 17
We pride ourselves on delivering the highest levels of complete customer satisfaction and are an award winning Toyota Dealership. Unfortunately on this occasion When asking for a quote at that time the customer did not inform that they had taken a smart policy in order to be referred through to the claims team to check if their claim was valid. We advise to avoid unnecessary confusion when purchasing an insurance policy and being given all the relevant information, advice and claims information that it really is important to keep this safe and in mind so as to refer back to this when making a claim on body repair and make that call handler aware, which didn't happen. Without that information unfortunately the body repair department may not be aware of this. We will however investigate as to why your quote was not within 48 hours. Please accept our sincere apologies for this and promise to deliver an award winning level of service in future which we always strive to achieve.
Definitely one of the better main dealers!
Have used Steven Eagell in Frogmore on two occasions for servicing and once for warranty work (faulty battery) on my Auris 1.6 CVT - all occasions have been positive and work carried out in a competent manner at a reasonable price for servicing. I am quite happy with my Auris for now but wouldn't hesitate in visiting their dealership when looking to change or recommending to others.