Customer Reviews (9)
Fake ads, don't have the cars actually for sale.
Beware Steven Eagell Toyota (Letchworth) advertise cars on Autotrader they don't actually have in stock to lure you in then take all your details and try and sell you something else, it's a fishing tactic. The ads doing this will typically have no images of the vehicle or reg details but be an attractive price then when you call 'that vehicle is sold' yet the advert remains live on Autotrader for days without any update to inform potential buyers it is sold therefore wasting your time. And they say car dealers get a lot of time wasting customers when so many dealers waste time of customers day in day out.
Lovely staff and love the car!!
Great experience dealing with the guys at Steven Eagell Letchworth! Recently purchased a used car from there for my daughters first car and had nothing but friendly service all the way through. Our salesperson was so helpful throughout the process and even the Sales Manager came out to say hello and helped to accommodate to find the perfect car for us. Will definitely be coming back to hopefully get myself a new car at some point soon! Cheers guys!
Bad, not impressed
Though the salesman was friendly, it was clear he had no clue about the car i was enquiring about. In about 15 minutes of research beforehand, I knew more about the different trim levels of the car than him. I always ask dealers questions about features etc that I already know the answer to just to test them out, and he didn't know anything. I bought the car anyway as I was desperate and their finance deals were really good. My Part EX settlement took 18 days to clear from their end, even though the salesman said on the day of the handover that it was done. I had to call 8 times, and email 3 times to get it done. No service was done as promised, and a rattle was not taken care of from the time of sale to handover. The salesman didn't even write my finance agreement number on any document. The aftercare offered is horrible, and I suggest anyone looking go elsewhere unless you find a too-good-to-turn-down car, you're in a rush or desperate like myself.
Car buying made easy
I do not usually feel compelled to write reviews but my experience at this dealership was such a pleasant one that I feel praise is due. The salesperson took me through the buying process with no fuss; he was efficient, thorough and helpful. All of the staff at the showroom are really friendly and there is no waiting around.