Customer Reviews (3)

• Take some ownership!!

  By Nick G on 05 Nov 18

  I saw the advert for the car on AutoTrader and followed up with a call to Norton Way. The initial response was very good and well followed up with a video. However after that things gradually went down hill!! With little or no attention to anything, and after several promises which were not followed through, and then finally a fault found on the car the day before arrival which delayed it a further 2 weeks!! Very unprofessional team and lack of ownership especially once I had paid. They clearly have a lot of work to do on their sales training and customer support. Unfortunately I couldn’t find a name of anyone senior to give the feedback and the sales team wouldn’t let me speak to anyone else, nor has anyone externally called to do a survey which is unusual Honda!! This was the hardest car purchase experience I have ever had.

  Reply from Norton Way Honda

  on 12 Mar

  Hi Nick, My name is David Baldwin and i am one of the Salesmanagers at Norton Way Honda, I'm really concerned to hear the bad experience you have had throughout the process of buying a new car. I would apprieciate it if we could discuss this further over the telephone, and hopefully by doing so i can put full faith back in Norton Way Honda as a dealership. Please call me to discuss further, Best Regards, David Baldwin 01462678191

• Great service

  By Penelope P on 11 Sep 17

  Very helpful knowledgeable staff. Lots of choice in my price range

• pleasurable

  By timothy p on 31 Jul 17

  choosing and buying a new vehicle, was a pleasurable experience , it felt like the sales team were more like friends . not pushy just offering good advice