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Norton Way Honda

Our awards

Highly rated for our customer service 2020

Norton Way Honda

Why buy from us? As an official Honda Dealership, we offer reliability, reassurance and value for money. All Used Cars goes through a series of comprehensive checks by our highly skilled Honda Technicians to help give you peace of mind. So, why not contact us to find out more?

Services offered

  • New vehicle sales
  • Used vehicle sales
  • Finance
  • Parts
  • MOT
  • Servicing
  • Accessories
  • Part Exchange
  • Warranty
  • Insurance
  • Bodyshop
  • Accident repair
  • Paint shop
  • Fleet vehicle sales
  • Service Plans

Customer Rating

3.6 out of 5

Rating breakdown

  • AutoTrader
    3.6(5 reviews)
Had an experience with this dealer?

Customer Reviews (5)

  • Great Experience, great staff at Norton Norwich

    By Kyriacos K on 28 Oct 19

    Made an appointment to see a Civic at the Norwich dealership. Went for a test drive, was left to check the car over in my own time. Staff were very helpful in answering the questions i put to them. Decided to Purchase the Car which came with a Honda 1 year warranty as standard. Made to feel very comfortable every time i called them to ask any further questions and the follow up was excellent. Very happy customer. Great Car.

  • Poor service

    By Nigel B on 13 Aug 19

    I saw an advert on here for a Civic at the dealership's Wimbledon branch. The car spec in the advert was incorrect and was for the SR model rather than the SE I was assured that this was a genuine error and there was no underlying issues with the car. I particularly asked about any smells in the car and the condition of the alloys. I was told there was no smell in the car and the alloys were in good order. Neither of these were true. I paid a £250 deposit for them to transfer the car to Letchworth. When we arrived at the dealership a sales rep went off to get the car returning 20 minutes later with all 4 windows open to try to disguise the smell. The smell was strong and the car alloys not in good condition. I had wasted a 30 mile round trip to view the car. They made promises they could rid the car of the smell but I never heard from them again. I got my £250 refunded about a week later.

  • Take some ownership!!

    By Nick G on 05 Nov 18

    I saw the advert for the car on AutoTrader and followed up with a call to Norton Way. The initial response was very good and well followed up with a video. However after that things gradually went down hill!! With little or no attention to anything, and after several promises which were not followed through, and then finally a fault found on the car the day before arrival which delayed it a further 2 weeks!! Very unprofessional team and lack of ownership especially once I had paid. They clearly have a lot of work to do on their sales training and customer support. Unfortunately I couldn’t find a name of anyone senior to give the feedback and the sales team wouldn’t let me speak to anyone else, nor has anyone externally called to do a survey which is unusual Honda!! This was the hardest car purchase experience I have ever had.

    Reply from Norton Way Honda

    on 12 Mar 19

    Hi Nick, My name is David Baldwin and i am one of the Salesmanagers at Norton Way Honda, I'm really concerned to hear the bad experience you have had throughout the process of buying a new car. I would apprieciate it if we could discuss this further over the telephone, and hopefully by doing so i can put full faith back in Norton Way Honda as a dealership. Please call me to discuss further, Best Regards, David Baldwin 01462678191

  • Great service

    By Penelope P on 11 Sep 17

    Very helpful knowledgeable staff. Lots of choice in my price range

  • pleasurable

    By timothy p on 31 Jul 17

    choosing and buying a new vehicle, was a pleasurable experience , it felt like the sales team were more like friends . not pushy just offering good advice