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Mercedes-Benz of Hertford

Rating: 2.3/5(6 reviews)
Reserve your vehicle for £99
Click&Collect/Home Delivery
Franchise Approved

Get in touch

Address

  • Foxholes Business Park
  • John Tate Road
  • Hertford
  • Hertfordshire
  • SG13 7LB

Opening hours

Opening soon
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday09:00 - 17:00
Sunday10:00 - 16:00
Monday08:00 - 18:30
Tuesday08:00 - 18:30

About us

Every Approved Used car comes with the following benefits 1. A minimum of 12 months' unlimited mileage warranty including 12 months' roadside assistance and MOT test failure cover 2. Multi-point vehicle preparation check 3. Vehicle history check 4. Mileage verification check

Approved MERCEDES-BENZ dealer

MERCEDES-BENZ logo

This retailer is part of the official Mercedes Benz UK network

COVID-19 safety measures

  • Social distancing measures in place
  • Contactless collection

We have implemented Social distancing in all the groups showrooms, All staff are trained to ensure customer safety, All vehicles are sanitised before test drive and handover.

Our services

Business

  • Home delivery
  • Live video viewing
  • Click and collect
  • Click and collect
  • Vehicle health checks
  • Winter vehicle checks
  • Car sourcing
  • Car buying
  • Part exchange
  • Finance services
  • Handover specialist
  • Extended warranties
  • Contactless transactions
  • Insurance services

Onsite facilities

  • New vehicle sales
  • Used vehicle sales
  • Commercial/Van Sale
  • Parts
  • Servicing
  • Approved Workshop
  • Bodyshop
  • Business centre
  • Electric charging point
  • Motability
  • MOT
  • Parts & Accessories, Clothing
  • Tyre fitting & repairs

Location

Address

  • Foxholes Business Park
  • John Tate Road
  • Hertford
  • Hertfordshire
  • SG13 7LB

Contact us

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Call or live chat with us to get a quick response to your query.

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6 customer reviews

2.3 out of 5
33%
0%
0%
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67%

6 customer reviews

  • Lisa B05 Aug 20
    5.0

    VERIFIED PURCHASE

    Great Service

    I drove over 100 miles to view a specific car. The salesperson had only ran through the details with me the previous day over the telephone and was fantastically helpful. The car was put on reserve so that my 4 hour round trip would not be wasted. It was worth it! I travel again to this garage to have the same experience from Mercedes.

    Mercedes-Benz of Hertford05 Aug 20Dealer reply

    Thank you so much for taking the time to rate the service you received. We really appreciate it and are delighted to hear you enjoyed your time with us. Please let us know if there is anything else we can help you with. The Team at Mercedes-Benz of Hertford.

  • jack J7 Days ago
    1.0

    terrible experience do not buy

    Words can’t describe the experience I in countered at this dealership and mercedes/smart as a whole.In a nut shell I bought a car in a limited company via this dealership. I specifically asked the salesman if their 7 day drive away policy insure a car owned by a company. The salesman said he’d call me back, he did so and said ‘yes we can do that for you’ (as if mercedes were doing me a favour) and proceeded to tell me how to go about doing so. After a very confusing phone call with the insurer, I had insurance! I was told you couldn’t pick up the car or register the car without insurance. The insurer told me they sent the certificate to the dealership and validate it. To which I was told i could pick up the car. That afternoon i drove away and had an accident, i’m not going to go into the fact that mercedes road side assistance took 4 hours to pick up my car and told me to go home which then got the car impounded at a cost of £370. Which they wiped their hand of and i wasn’t insured!

  • Brian G30 Jun
    1.0

    The non caring dealership hiding behind Covid 19

    Most non caring dealership I have ever encountered They dont even qualify for one star but I had to put one star to make this review.

    Mercedes-Benz of Hertford01 JulDealer reply

    Hi Brian, we are really sorry to hear that something went wrong and our General Manager would be happy to discuss this with you if you would like to make contact with him on 01992 514444.

  • Suzanne D23 Sep 20
    1.0

    Disgusting customer service

    After spending time looking for a particular car. I sourced one at Mercedes Hertford. I spoke with the salesman who confirmed the car was still for sale and sent Over a video of the vehicle. I advised I was very interested (enough to drive three hours to purchase the car) and could I make arrangements to come down as per Covid appointments. On the day of the appointment I called to check the postcode as the advert was no longer on line and was told the car has been sold , when we were were on 15 minutes away from the showroom. To them be told by said. Salesman that he tried to call and let me know yet gave an incorrect digit mobile phones number. My advice would be to find an alterntative dealer. This is disgusting to treat prospective customers in such a way knowing the distance we were coming and then lying.

  • Sophia N17 Jun 20
    5.0

    Impressive service

    I was very impressed with the service we received from Mercedes in Hertford. We dealt with a really professional salesman who made the whole transaction smooth from start to finish and nothing was a problem.

    Mercedes-Benz of Hertford05 Aug 20Dealer reply

    Thank you so much for taking the time to rate the service you received. We really appreciate it and are delighted to hear you enjoyed your time with us. Please let us know if there is anything else we can help you with. The Team at Mercedes-Benz of Hertford.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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