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Palmers Jeep

Rating: 3.2/5(10 reviews)

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Address

  • Pennine Way
  • Redbourn Road, Hemel Hempstead, Hertfordshire
  • Hemel Hempstead
  • Hertfordshire
  • HP2 7AZ

Opening hours

Not provided, please contact the dealer

About us

At Palmers we’re committed to delivering to our clients class-leading vehicles, innovative ideas and environmental awareness. From our highly competitive finance plans on our stylish vehicles, to our exemplary customer service, we’re ready to handle all your requirements.

COVID-19 safety measures

  • Appointment only
  • Social distancing measures in place
  • Contactless collection

Sales showrooms will be closed to the public from 5th November until further notice. However, we will have a team of Sales Managers operating within the dealerships to guide and assist with your purchase remotely, via phone or e-mail, we will be able to send you videos of vehicles, talk to you via video, phone or e-mail and meet your needs almost as well as if you were with us.

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Location

Address

  • Pennine Way
  • Redbourn Road, Hemel Hempstead, Hertfordshire
  • Hemel Hempstead
  • Hertfordshire
  • HP2 7AZ

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10 customer reviews

3.2 out of 5

10 customer reviews

  • Michelle H01 Mar
    1.0

    We were Gazumped!

    Gazumped! We viewed a Jeep yesterday and emailed the garage whilst we were there to arrange a click and collect (The showroom was closed on Sunday's due to covid). We received a call at 9.15 this morning from a salesman who confirmed the car was still for sale. We offered to pay a deposit and said we definitely wanted the vehicle. Between that conversation and lunchtime we then heard that they had taken a deposit during the morning from someone who'd not even viewed the car, after we said we wanted to purchase the Jeep. The salesman said there was nothing he could do as he had to do as he was told. We asked to speak to his superior who was not very helpful. The customer service a Palmers is dismal.

    Palmers Jeep04 MarDealer reply

    HI Michelle, we're sorry you missed out on the Jeep and feel that our service was not up to your expectations as we strive to offer an exceptional experience every time. The customer who purchased the car completed the transaction entirely online exactly as you could have done when viewing it on Sunday, unfortunately the timing created a "perfect storm" as when you were calling on Monday to ask for a significant price reduction they were "buying" the car online. Unfortunately at this time we do not have another similar vehicle in stock but we would be happy to try to source you one.

  • Stuart T16 Oct 18
    5.0

    5* Dealership. Professional but friendly.

    I Called Palmers to discuss a car they had advertised, it was very late in the day but i was offered to reserve the vehicle for 48 hrs on a refundable deposit. I went to Palmers the next day unnanounced and to be fair the welcoming they provided was excellent. I was shown the vehicle and left to view at my leisure. After that i was offered a test drive. The car was presented very well and was exactly what id hoped for. I part exchanged a vehicle and Palmers did all the things i asked. Im now the proud owner of a 2013 Jeep Grand Cherokee and would certainly rate my experience as a great one. Thank you to the Palmers team for making the buying experience a pleasant one.

  • Suzan J23 Dec 17
    5.0

    Palmers Jeep experience

    I walked in a the receptionist was attentive. I then dealt with an experienced Senior Sales man and he was friendly and informative. He let me do a test drive on my own, which I was pleasantly surprised about. I only intended to have a look around the Renegade and maybe do a test drive. But with his easy manner, I thought why not. He made it easy and now I’m a proud owner of a Jeep Renegade. I can’t stop smiling ¿

  • Disclosed p25 Oct 17
    3.0

    Service and trade in

    I had my car recently serviced here and it took them 8 hours! I'm not a service expert but i really was not aware it took that long, but when you ring the dealership 4 times to find out the time on it and each time be told they'll ring you back in half an hour they do not! It gets a little frustrating! I collect my car at LAST and my seats not working, to then be asked was it working in the first place?? When this person goes to tell the service guy all i can here is them mimicking everything i said! Thank fully he gets it working! I would like to trade my car in early but at this moment in time, i think i will go somewhere else because of the reasons above. Bur the biggest one of is the fact you've offered £13,000 ish for a 2015 car that only has 9500 on the clock!! Reading some of these reviews on here and elsewhere it really sums up what i've noticed myself. People are buying Expensive cars of you. Even the replies are awful!

  • Tracy W05 Sep 17
    5.0

    A Happy Customer !

    Great experience the first time so have just bought my second Jeep through them, even though they are not our local dealership. PALMERS are friendly and professional.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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