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Hartwell Hemel Hempstead Ford

Rating: 4.3/5(6 reviews)
Click and collect
HPI checked
Over 100 years in business

Get in touch

Address

  • Redbourn Road
  • Hemel Hempstead
  • Hertfordshire
  • HP2 7AZ

Opening hours

Open now
Sunday10:00 - 16:00
Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 17:30
Friday09:00 - 17:30
Saturday09:00 - 17:30

About us

Hartwell Plc is a leading multi-franchise new and used car dealership in the UK. Established in 1919 in Oxfordshire, Hartwell has been trading successfully for over 100 years; and it is this success that shines through the company's considerable growth over this period. Hartwell’s franchised dealerships across the UK cover a variety of new car franchises including Ford and Fiat. Used vehicles from other franchises can also be supplied and we have access to over 1,500 used vehicles in dealer…

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COVID-19 safety measures

  • Social distancing measures in place
  • Contactless collection

We have implemented social distancing measures, including one-way entry and exit systems. Sanitation stations are available. All vehicles are sanitised before use. Contactless collection is available as well as home delivery options. Video walk rounds are available.

Our services

Business

  • Home delivery
  • Live video viewing
  • Click and collect
  • Vehicle health checks
  • Winter vehicle checks
  • Car sourcing
  • Car buying
  • Part exchange
  • Finance services
  • Handover specialist
  • Extended warranties
  • Contactless transactions
  • Insurance services
  • Part-ex price guarantee

Onsite facilities

  • New vehicle sales
  • Used vehicle sales
  • Commercial/Van Sale
  • Parts
  • Servicing
  • Approved Workshop
  • Motability
  • Racking, ply lining etc
  • Tyre fitting & repairs

Location

Address

  • Redbourn Road
  • Hemel Hempstead
  • Hertfordshire
  • HP2 7AZ

Contact us

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6 customer reviews

4.3 out of 5
83%
0%
0%
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17%

6 customer reviews

  • Dennis H04 Nov 20
    1.0

    Do your own inspection

    I bought a used Ford Edge from them a couple of months ago. Their web site states that they give their used cars a 145 point inspection for customer's peace of mind. I paid the deposit around 4 working days before collecting the car which was 234 miles from my home. When I arrived I noticed that the driver's door mirror indicator lens was broken. This was swapped for a new one while the sale was being completed. I needed to leave as quickly as possible as I had a long drive home. When I had a good look at the car the following day I noticed that the sunroof wasn't closing properly and the engine oil needed topping up. Also the rear wiper blade was split (I replaced this immediately and was reimbursed by the dealer ship). On further inspection I noticed that, at some point, the vehicle had been jacked incorrectly and the rear driver's side jacking point was distorted. Also the large plastic wind deflector at that point was damaged beyond repair. A replacement was provided by the dealers

    Hartwell Hemel Hempstead Ford10 Dec 20Dealer reply

    Hi Dennis thank you for taking the time to leave us your honest feedback. We are disappointed to learn of your experience but will take this opportunity to improve and investigate further.

  • Mark W06 Jul 19
    5.0

    Smashing service

    Purchased a fantastic used Ford Focus, service was great and the way we were dealt with was fantastic

  • Paul W30 May 19
    5.0

    Sales and Service department

    Excellent service for my sons Ford Fiesta purchase and my mother who has her car serviced at the dealership for over 10 years

  • Rachael C22 May 19
    5.0

    Knowledgeable, trustworthy sales team

    Knowledgeable, trustworthy sales team. Highly recommended if you need a new motor.

  • Liz M22 May 19
    5.0

    Recommend 100%

    Wow! What a great team and service! Down to earth people who really understood what I needed, didn’t try to get me to spend more than my budget and gave me a great choice of cars and deals. Bought a car that I am the happiest with Great attention to me needs. Wholly recommend.

The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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