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Inchcape Volkswagen Altrincham

Our awards

Highly rated for our customer service 2020

Inchcape Volkswagen Altrincham

We have a wide selection of fully approved used and nearly new vehicles ready and available to test-drive. Whether you are looking for your first car or looking for something to take you on your next adventure, our Volkswagen specialists are on hand to help you find something which meets your requirements. We know you may have already carried out plenty of research on what you are looking for, so we are on hand to take you on a test drive, source you something in particular or show you around our vehicles. We tailor everything around you to make your experience easy, comfortable and enjoyable. Buying a car is exciting, so we want to give you the confidence that you are getting the best value for money, an amazing experience and of course, the best car.

Services offered

  • New and Used Vehicle Sales
  • Part Exchange vehicles wanted
  • Flexible Finance and Insurance
  • MOT, Servicing and Warranty
  • Genuine Parts and Accessories
  • Accident Aftercare benefit for our customers
  • Delivery

Customer Rating

4.5 out of 5

Rating breakdown

Had an experience with this dealer?

Customer Reviews (113)

  • I purchased a brand new 2018 Tiguan in…

    By Mr Joash Jijay on 17 Jan 19 | VERIFIED PURCHASE

    I purchased a brand new 2018 Tiguan in August. This was the most expensive advance payment I had invested. Unfortunately, the car has broken down thrice!!!. The issue was the same with the sensors on the car. The hazard sign blocked most of the information on the driver dashboard and there is a regular warning noise. This car could be driven however anyone sane would be left insane at the end of the journey with the constant hazard noise at regular interval and this was a car for my autistic son who is very sensitive to sound and this causes him anxiety and he attacks us. The car is still with the dealer with no resolution till an update is available from Volkswagen. I had researched and spent a lot of time deciding about a car and all my time and energy has been wasted I have completely lost confidence in this brand and the service was also so so. Even though I told that due to my special circumstances they have to take it off my hands I was told that there is nothing much they cou…

    Reply from Inchcape Volkswagen Altrincham

    on 19 Jan 19

    Hello Mr Joash Jijay, thank you for bringing this matter to our attention. We regret that you had a negative experience, and will use this as an opportunity to improve. We hope you are willing to give us another chance. Please email us at tellusmore@inchcape.co.uk so we can work towards a resolution.

  • First Class Service’

    By Anthony O'Neil on 09 Jan 19 | VERIFIED PURCHASE

    Timely, reliable, helpful and professional

    Reply from Inchcape Volkswagen Altrincham

    on 11 Jan 19

    Anthony, we're glad to hear you enjoyed your visit.

  • I was dealt with most efficiently and… VW

    By Valerie Woodward on 13 Dec 18 | VERIFIED PURCHASE

    I was dealt with most efficiently and courteously by the three members of staff I dealt with. I had taken my car in for a Winter Check. On a future occasion for such a service I would ask for the oil and wind screen wash to be topped up, if necessary, at extra cost.

    Reply from Inchcape Volkswagen Altrincham

    on 16 Dec 18

    Hi Valerie, thank you for taking the time to let us know how we did. We hope you have a great day!

  • Good personal service.

    By Michael on 23 Nov 18 | VERIFIED PURCHASE

    Good personal service.

    Reply from Inchcape Volkswagen Altrincham

    on 02 Dec 18

    Michael, we're glad to hear you enjoyed your visit. We hope to see you soon!

  • DISREGARD for expressly stated HEALTH…

    By Mrs A G on 23 Nov 18 | VERIFIED PURCHASE

    DISREGARD for expressly stated HEALTH AND SAFETY CONCERN: Altrincham VW technicians put a strongly scented freshener in the air conditioning / heating system and this makes my breathing difficult when in the car: I am having to drive with the windows open in this cold winter weather. I AM WORRIED ABOUT MY HEALTH AND SAFETY WHEN DRIVING. I made express and specific mention of my asthma being made worse by the FRESHENER put by VW on the air conditioning system and I ASKED the customer service representative to have it removed from the cooling system. The representative told me that they couldn't remove it because it is a tablet that is now in the internal system. Despite all this, yesterday they put freshener in the system again.

    Reply from Inchcape Volkswagen Altrincham

    on 08 Dec 18

    Mrs A G, we pride ourselves on providing exceptional service, so we are disappointed to hear that your visit with us was anything less than satisfactory. We appreciate you bringing this experience to our attention. If you are willing, please contact our customer experience champions at tellusmore@inchcape.co.uk so we can work towards a resolution. We look forward to hearing from you.