Customer Reviews (4)
give you the runaround - waste of time!
All they do is give you the runaround. Meant to have refunded my deposit two weeks ago and still haven't. Rang them 3 times and they always claim the person that I need to speak to isnt around but will call me back but this never happens.
Not a good experience so far
We were looking for a reliable vehicle which they told us the one we were looking at was. After going home we checked the mot history and found that it had failed the mot for a lot of different things. One being that the wipers didn’t clear the windscreen properly. It passed the next MOT but when we took it for a test drive this was still an issue and hadn’t been fixed. So how did it pass the MOT? If this issue hadn’t been fixed, how do we know that the more serious ones have been? When we rang the following day they said that they had took the online ad down for this vehicle and couldn’t give the deposit back. This was a lie as the ad is still up. After stating this. They said that they will let us know if they can give the deposit back over the next few days. I will update my review depending on how they deal with us going forward.
Great selection of pick up trucks and vans
Great selection of pickup trucks found a Mitsubishi animal. Very helpful bunch of guys
Very grateful happy customer
I'm a disabled driver, and was struggling to find a van suitable for my wheelchair, with automatic transmission, and within budget. I emailed many dealerships nationwide, Arrow were one of very few to reply. They had nothing suitable in stock at the time, but just a few days later I was delighted to receive another email to say an automatic van had just come in. They fitted it with a wheelchair ramp & tow-hitch for me, offered extended warranty for reassurance, and delivered it from Essex to my doorstep in rural North Wales. Suitable accessible transport is absolutely vital in order for me to remain living independently. The staff at Arrow Autos went above and beyond the call of duty to help me find a suitable vehicle and keep that all-important independence. I am very grateful for their help and excellent service, and wholeheartedly recommend them.