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Mercedes-Benz Of Plymouth

Mercedes-Benz Main Dealer. Manufacturer Warranty, Delivery Available

Services offered

  • Used Vehicle Sales l New Vehicle Sales l Parts l MOT l Servicing l Finance l Accessories l Vehicles Wanted l Motability l Part Exchange

Customer Rating

4.8 out of 5

Rating breakdown

  • Feefo
    4.8(295 reviews)
Had an experience with this dealer?

Customer Reviews (295)

  • Good

    By Anonymous 2 Days ago | VERIFIED PURCHASE

    The process was excellent however the pre-sales check of the vehicle failed to identify that the battery was flat in one set of keys and that the wheel balance was out. The latter issue resulted in a significant vibration above 60 mph. This could not have been missed if the vehicle had been driven during the pre-sale inspection.

    Reply from Mercedes-Benz Of Plymouth

    2 Days ago

    Thank you for your review regarding your recent service at Mercedes-Benz South West. We appreciate all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your feedback onto the relevant manager so that they can investigate everything you have raised. If I can be of any further assistance, please do not hesitate to contact me at [email protected] Kind Regards Ellie

  • Just Perfect!

    By Mr Boon 3 Days ago | VERIFIED PURCHASE

    I purchased a car from the approved used program, you would think that possibly not being brand new that you would not get the level of service compared to buying new here - but you would be wrong. I've never had quality of customer service like it in all my years of car buying (and have had quite a few years under my belt i can tell you) From first stepping foot in the door to this afternoon receiving the call that my car was ready to be picked up - well it was a breath of fresh air. Many thanks to Jake for his professionalism and knowledge, therefore providing us with a faultless purchase.

  • on the ball and ready to help cup of coffee thanks

    By Mrs Scott 5 Days ago | VERIFIED PURCHASE

    very helpful Ryan Sommerville was in the carpark when we arrived I think he was about to do something else but stopped to speak and nothing was too much trouble. We had just been to another garage and the people didn't look up.

    Reply from Mercedes-Benz Of Plymouth

    3 Days ago

    Thank you for your great review in regards to the recent Handover of your GLA at our Plymouth dealership. We're pleased to hear that Ryan was able to advise and guide you in the right direction so you could find your perfect car. It is of upmost importance to us that the customer journey from the initial enquiry through to the Handover of a vehicle is not just acceptable but exceptional. The customers are at the heart of our dealerships so we are extremely glad that this was evident in your experience and that we were able to take the time to stop and listen to what you required in the vehicle.We thank you again and we look forward to seeing you in the future. We hope you thoroughly enjoy your new vehicle. Kind Regards, Jessica!

  • Good

    By Mr Hammawa 9 Days ago | VERIFIED PURCHASE

    The sales agent guided in making the right choice and more so the car was delivered promptly in a immaculate condition. I received after sale call asking me my driving experience of my new car. Thanks to all the team.

    Reply from Mercedes-Benz Of Plymouth

    6 Days ago

    Thank you for your great review regarding your recent experience at Mercedes-Benz South West. We value all feedback from our customers as it allows us to continually improve our products and services for the benefit of our valued customers. I have passed your comments directly to the managers so that they can pass on your kind words to everyone involved. Thank you once again for your kind words. We hope to see you again in the future! All the best! Ellie

  • Perfect

    By Mrs Barnes 10 Days ago | VERIFIED PURCHASE

    Customer service was excellent. Gavin Osborne made the experience of buying a car fun yet informative

    Reply from Mercedes-Benz Of Plymouth

    6 Days ago

    Thank you for your fantastic review regarding the recent handover of the A class from Gavin at Mercedes-Benz Plymouth. We are pleased to hear you felt well informed throughout your whole journey with Gavin and had such a pleasant and fun experience in finding the right vehicle for yourself. Your kind words will past to Gavin and the managers at the Plymouth dealership as they value all feedback given as it allows them to continue improving the customers experience. We hope you enjoy your new A class and hope to see you in the future. All the best! Dayna

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.

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