Customer Reviews (5)
Quick & painless
Bought a 12 year old Toyota Yaris at the beginning of February. So far has proved to be a smashing little car. Full service history, spotless inside and out. The experience was efficient and easy, all the staff were really friendly and welcoming (down to the family dog keeping my little boy entertained whilst we discussed the car). Whilst they were not flexible on price, they did provide us with a full service and had a small windscreen chip plugged at no additional cost. New MOT was carried out as promised and car ready to collect as soon as I needed it. I hope not to have to buy another car again soon but if I did I would definitely give this dealer another try.
100% would recommend this garage!
I have purchased three cars from this garage and have my service and MOT done here! I have had wonderful experiences each time and the staff are always really friendly and helpful! They have always answered any of my queries or concerns promptly! I would highly recommend this garage!
After having a bad experience recently with another dealer I went to look at a car with some trepidation. Dealt with The same person and he went out of his way to reassure me and gave great customer service all the way through the process. Everyone we met or spoke to was friendly and helpful. I can thoroughly recommend them to anyone! I’m thrilled with my new car. Thank you Otter Vale Motor Services!
rubbish aftersales service
after 8 months and 6000 miles the head gasket repair they did blew again and it was no surprise when you saw the state of it once the head was taken off it looked as it was done by a blacksmith. I. would never go back to this garage again as thier after sales service is rubish they would not put right the bodge that they did on it without me paying to put thier mistakes right. I had reported it to be using coolent all the time after the RAC advised me to do when they came out to replace the duff battery that was on the car within 3 weeks of buying the car and all they done was put another radiator cap on it and said that would do it. then the diesel pump packed up on it 3 months after buying it which i replaced at my expense and that was after. replacing front and rear disk and pads after only 2000 miles. it has been a terrible experience buying a car off of this place and my first review is only left up as i cant take it down
perfect buying experience
What an great bunch of guys, oh and yorkie terrier, I bought probably one of the cheapest cars they had on the lot at the time but i was treated as i had bought the dearest. They discovered a problem with the car and i should think that they spent a lot of money getting it put right when i never found any thing wrong with it when i test drove it. A lot of garrages would have just let you have like it was and then it would be your fault when it went wrong in a couple of thousand miles later. It was a ford sMax by the way and it is just great and like i say great garage to buy your next car from