Customer Reviews (1)
Very poor service
I spoke to a sales person on the phone about a used mini at the Derby branch and was told I could test drive it on the Saturday. I arrived first thing, test drove it and loved it. Went inside the dealership to sort the finance out and was told, in quite a blasé manner, that the vehicle had actually been sold as someone the night before had put a deposit down! Terrible customer service. If I had been offered the chance to put a deposit down a couple of days beforehand, I would have. Expected more from a mini dealership. Have now purchased a mini from Arnold Clark where the customer service was excellent.
Reply from Stratstone Mini Derby
2 Days ago
Thanks for your feedback, we have taken your points and looked into them and implemented some new procedures to stop this happening again. i apologizes again for the inconvenience caused and if you feel you would like to discuss more please contact the Sales Manager on 01332344311