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Stratstone Mini Derby

Rating: 1/5(2 reviews)

Get in touch

Address

  • Sir Frank Whittle Road
  • Derby
  • Derbyshire
  • DE21 4LT

Opening hours

Not provided, please contact the dealer

About us

Specialising in everything MINI– whether you’re looking to buy or sell, Stratstone have a large collection of Approved used MINI’s with hundreds more available to you with our Home Delivery service. All our used cars are carefully prepared by our trained technicians to our exacting standards. Buy your next car, your way. You can buy your next Approved Used car online from the comfort of your home, and we’ll deliver it to you free of charge if you opt for our Home Delivery service…

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COVID-19 safety measures

  • Social distancing measures in place
  • Contactless collection

One of our associates will be available to greet you at a safe distance for your pre-booked collection appointment. Face coverings will be worn at all times. We have installed 'Keep safe distance' floor markings, protective screens and any seating areas will be set to meet social distancing guidelines. A one- way system may be in place which will be explained to you. Regrettably our refreshment areas will remain closed and we'll be operating a one at a time approach to the use of customer restro...

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Location

Address

  • Sir Frank Whittle Road
  • Derby
  • Derbyshire
  • DE21 4LT

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2 customer reviews

1 out of 5
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2 customer reviews

  • Mr S11 Jun 20
    1.0

    staff been on furlow so long they forgot to sell

    worst experience from a large business. Don't actually think they want to sell any cars . Went is last Thursday with my daughter and wife to look at a mini paceman , was shown the car (was for my daughter)could not test drive it as the car needed pre. Called on the Friday, spoke to the same lady sales rep who we had spoken to on the day before. Was told i would get a call on Monday to arrange test drive -however my daughter could not test drive it as she was 19, said that would be okay .On Tuesday called back as no one called me-spoke a another person who said he was very sorry and would pass the message on to arrange test drive and purchase of the car . Today is Thursday the 11 June- one week later -and still waiting for a call---very bad service.

  • H C17 Nov 19
    1.0

    Very poor service

    I spoke to a sales person on the phone about a used mini at the Derby branch and was told I could test drive it on the Saturday. I arrived first thing, test drove it and loved it. Went inside the dealership to sort the finance out and was told, in quite a blasé manner, that the vehicle had actually been sold as someone the night before had put a deposit down! Terrible customer service. If I had been offered the chance to put a deposit down a couple of days beforehand, I would have. Expected more from a mini dealership. Have now purchased a mini from Arnold Clark where the customer service was excellent.

    Stratstone Mini Derby04 Dec 19Dealer reply

    Thanks for your feedback, we have taken your points and looked into them and implemented some new procedures to stop this happening again. i apologizes again for the inconvenience caused and if you feel you would like to discuss more please contact the Sales Manager on 01332344311

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