Customer Reviews (16)
Great Service! Thanks!
Purchased a 420GT today and dealt with Zak and Alex, very accommodating from the moment I arrived, as they knew I had a long drive back to Glasgow they ensured the handover process was quick and painless, this is the second BMW I have purchased from Stratstone BMW without seeing the car beforehand and once again I am not disappointed.
Avoid Stratstone Derby
Awful customer service by any measure, let alone from a company who purports to be a mainstream luxury brand. Poor communication, poor attitude. Avoid at all costs. Try Tamworth or Nottingham.
Price was £3000 more than advertised!!!
Terrible experience. When I rang up the price was £3000 more than advertised. Won’t be dealing with Stratstone again.
Stay clear of Stratstone, go to Sytner of Notts
I wouldn't go here if it was the last place on earth. Went about 4 years ago and the manager at that time treated me like dirt! Go to Sytner Nottingham, I have been going there 3/4 years, they just can't help you enough...
Bought a used bmw in November 2018, not permitted to take it away until January 2019 as there was an outstanding safety recall on the vehicle. Now in June 2019 we have booked the car in for a tyre replacement (and there is no record on bmw to confirm we have wheel and tyre insurance) only to be told there is still an outstanding safety recall on it. Stratstone Derby were most unhelpful and eventually admitted the safety recall work HAS NOT been done despite them holding on to the vehicle for two months and not informing us that the work was still outstanding. Not sure this is even legal. I didn’t take any notice of the negative reviews when we purchased but I’ll know better on future. Don’t buy from them unless you are prepared for errors, omissions, carelessness and unhelpfulness.