Customer Reviews (13)
New car purchase
Very straightforward to deal with. Efficiebt, pleasant and not overtly pushy. Hopefully will buy from them again.
Reply from Stratstone Bmw Chesterfield
on 12 Jan 19
Thank you for the review Eamonn, it was a pleasure to deal with you. Jason
Brilliant Customer Service
Awesome service, amazing cars, Bought a used car! Fantastic deal and real personal friendly service. Thanks Stratstone
Do they actually sell any cars?
Absolutely shocking customer service. Telephoned to enquire status of 30k car and told salesmen all busy but would call me back. 2 hours later nothing. Went online and chatted to someone who was unable to do anything other than take my details, again informed someone would call me back. 2 hours later nothing. Telephoned again and the phone just rang and rang, guess they were so tired acting as salespeople they just went home. Well, it looked like a great car but based on today’s events I will take my money elsewhere. I have zero confidence they could actually sell me a car without me chasing them up at every stage. Btw, just got online again, same old story, someone will call me back. Forget it! Omg, saleswoman finally calls me back at 6pm, and here’s the best part, the advertised mileage is incorrect, massively! W O W
Shocking customer services
Shocking customer services by a sales representative called Dean didn't know a single thing about customer services i was very easy to deal with. However he did not give me a single bmw showroom experience. I drove 3 hours from kent had my money ready in the account prepare to purchase hence why i drove 3hrs. He wasnt accompanying at all he was negative from the start with single word answers, only mention something when asked he wasnt introducing the car nor trying to sell me the car. I couldnt even test drive the car, ask him if i could get the car delivered at a cost answer was “No”. I ask to turn the engine he said the car isnt prepped so wasnt possible. I come to conclusion he didnt was to sell. Moving away from the car because in my head i didnt like the customer service and wouldnt buy the car from someone like Dean. So, i asked to speak to the manager he was as bad them as Dean then asked to speak to head of the place who is Marcus H. he came down also just as bad. Waste
I saw one of the x demos online and went upto the dealership to have a look at it, i hadn't made an appointment and they were really busy, however the lady came out to us and said we could look around the car and as soon as she was free she would come and get us. She couldnt do enough to help you, even though shes not in the sales team anymore, she passed us onto a sales colleague after & a few days later we picked up our new car! We’ve had a good experience & wouldnt think twice about using them again :) thank you