Customer Reviews (292)

• Review from

  Relaxed and a no pressure experience

  By Mr. Stephen Mattinson on 20 Mar | VERIFIED PURCHASE

  Relaxed and a no pressure experience

  Reply from Mercedes-Benz Of Warrington

  on 22 Mar

  Thank you again for the great review!

• Review from

  Monday 18th March Service and investigation

  By Christine Sargent on 19 Mar | VERIFIED PURCHASE

  This time, much better service than previous occasion with previous Mercedes C Class Coupe when I have had to wait too long to hand the car over and even longer for the member of staff to appear to take payment and hand car back to me. This time: prompt, courteous service, and clear explanations. Gearbox problem investigated in addition to Service but no fault found so may need to return for further investigation. Reserving judgement on this one!

  Reply from Mercedes-Benz Of Warrington

  on 21 Mar

  Thank you again for taking the time to let us know how we did, we do hope on your next visit we may merit a 5 star rating from you. We hope you have a great day!

• Review from

  Great Experience & Friendly Staff!

  By Seana Thwaite on 19 Mar | VERIFIED PURCHASE

  Definitely would recommend Mercedes Benz Warrington. As soon as I visited I was greeted and straight away was able to have more of a browse and discuss more of the options. As a first time buyer of a Mercedes, I only went in to the store with basic knowledge, however, after talking with one of the Sales Executives, Ash Alli, I was informed with more information which definitely helped. Ash really helped guide me in what would be the best deal and choice, without the help I wouldn’t of known where to start. All the staff are excellent and friendly and kept in contact along the way when waiting for my car. The Sales Manager Iain came out to introduce himself if I ever need any help, as well as the Sales Manager Ash too. Excellent experience with the staff and would definitely recommend.

  Reply from Mercedes-Benz Of Warrington

  on 21 Mar

  Hello Seana, thank you for your kind review; we are happy to pass along your comments to the team here at Inchcape, do enjoy your Mercedes!

• Review from

  Purchased a used C250 diesel saloon

  By Thomas Isidore on 18 Mar | VERIFIED PURCHASE

  Purchased a used C250 diesel saloon from Calum at the Warrington dealership on the 27th February 2019. Lovely car & the first Mercedes Benz I have ever purchased. However a few negatives have impacted on the overall experience. The vehicle was not clean on the inside (Grease marks/smears) & this I find poor considering the vehicle has been brought from an authorised Mercedes Benz dealership. Didn’t receive the agreed part exchange amount for my old car (Received £6300 instead of £6400). Vehicle also developed faults with an auxiliary battery error message being displayed 90 minutes after leaving the dealership & the boot failing to close automatically (Powered) or manually. Both of these faults were resolved under the one year used car warranty at my local authorised Mercedes Benz dealership. But the car should never of been sold with these still present. Beautiful car (When working), look forward to getting to grips with it over the coming months. Let down by poor vehicle preparati…

  Reply from Mercedes-Benz Of Warrington

  on 19 Mar

  Hi Thomas, Thank you for your review. I'm disappointed to see that you've had a poor experience. If you'd like to contact us and provide your registration number and contact details, we'd be happy to discuss this further with you. Please email us @ tellusmore@inchcape.co.uk. Please mention this Trustpilot review in your email. We look forward to hearing from you. Regards, Chris H

• Review from

  Recall notice - Awful customer service

  By Richard on 14 Mar | VERIFIED PURCHASE

  I took my Mercedes to the Warrington Branch after receiving a recall notice. Having booked a drop off time in advance I dropped my car off at 8.45am and was told that it would take roughly an hour to complete the relevant recall notice work. I informed the staff member that rather than wait I would return to work and pick the car up during my lunch break between 12 and 1. I returned to pick the car up at 12.45 and was told someone would be out shortly to give me my keys back. I waited for 30 minutes and heard nothing. I asked the reception to check where my keys were as I was already late returning to work. I then noticed my car drive past the front windows towards the service area. Clearly they hadn't even started the work. At 2pm I was then told it would be 15 minutes. I eventually received my keys back at 2.30pm. Before I share my opinion on this I have to say this is not the first time that Mercedes Warrington have kept me waiting. Last time I had to take my car in for a recall no…

  Reply from Mercedes-Benz Of Warrington

  on 16 Mar

  Good Morning Richard, Thank you for your review about the service you received at Mercedes Warrington. We would like to discuss this further with you and gather some further information, as we regret that you've had a bad experience and we'd like to make amends. Please send an email to tellusmore@inchcape.co.uk and provide a contact number so we can call you to discuss this. Please also reference this review when you send the email. Many thanks, Chris H