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Auto Unit Limited

Our awards

Highly rated for our customer service 2020

Customer Rating

5 out of 5

Rating breakdown

  • AutoTrader
    5(81 reviews)
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Customer Reviews (81)

  • Top class Service

    By Rhodri P Today | VERIFIED PURCHASE

    Brilliant experience from start to finish. Staff were more than happy to help with anything and provided as much information as possible for a smooth sailing car purchase.

  • Brought A1 and traded in my car

    By Liberty T 8 Days ago | VERIFIED PURCHASE

    I brought an A1 and traded in my car. Jay who helped me buy my car was great. Really kind and helpful. I didn't live in the area and he send me a detail video off the A1 and reserved the car for over a week for me to collect. Jay sorted out my tax and v5 on the day and was helpful. I took the car away on the day and I love my new car !!!

    Reply from Auto Unit Limited


    Hi Liberty! Thank you so much for taking the time to leave us such a glowing review! Your A1 is a cracker and suits you down to the ground! I wish you many happy miles in it and I hope you're keeping it clean! :D Stay safe, Jay S

  • A friendly, professional service!

    By James A 10 Days ago | VERIFIED PURCHASE

    From start to finish, the whole team Auto Unit couldn't have been more helpful. They went out of their way to make things as easy as possible and there was no pressure to buy at any point during the whole process. They were happy to deliver the vehicle to my door avoiding any hassle, and the service was professional and friendly throughout. I can't recommend Auto Unit enough, thanks very much!

    Reply from Auto Unit Limited

    9 Days ago

    Hi James! Thank you so much for your review, it really does mean a lot to us. We are so pleased to hear you love your car. If you ever venture down from Newcastle to here in South Wales, please feel free to call in and have a coffee. Stay Safe from all of us at AutoUnit

  • Exceptional service!

    By Victoria F on 22 Oct | VERIFIED PURCHASE

    Top class company!!! I genuinely felt looked after from the first phone call to view my dream car to the pick up meeting. I felt under no pressure to buy my new Audi TT at any point and no question asked was too much bother. The alloys needed a bit of attention which were like new when I picked it up, earlier than planned too. The staff were very friendly, knowledgeable and helpful. I would highly recommend this company. Thank you!

    Reply from Auto Unit Limited

    9 Days ago

    Hi Victoria! Thank you so much for taking the time to leave us such an amazing review! We are really happy to hear that you love your TT! We wish you many many many happy miles in her!

  • Would highly recommend

    By Nick P on 07 Oct | VERIFIED PURCHASE

    Having only just purchased the car, time will tell about that. However, the car buying experience was: Hassle free, with no hard sell, by knowledgeable people with realistic expectations. Very good customer service. All around friendly staff who strike a fine balance between personal and professional. Would happily recommend to others and buy from them again. Thank you very much

    Reply from Auto Unit Limited

    on 08 Oct

    Hi Nick, thank you so much for taking the time to leave us such a nice review. We pride ourselves not only on the quality of our cars but our service too. I am sure that your wife will love theJeep and hope that you keep us in mind when you are looking to trade up your car :) Jay S

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The views expressed in these Customer reviews are solely the opinion of the reviewers and not of Auto Trader.