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Auto Unit Limited

Customer Rating

5 out of 5

Rating breakdown

  • AutoTrader
    5(61 reviews)
Had an experience with this dealer?

Customer Reviews (61)

  • Top service from Autounit Newport

    By Mike J 7 Days ago | VERIFIED PURCHASE

    Very friendly and not at all pushy. Communication was great as is the car.

    Reply from Auto Unit Limited

    2 Days ago

    Thank you for your kind words Mike, it is always amazing to have such nice feedback. If you are ever over our side of the bridge feel free to call in and bring some samples of your cider!

  • Couldn't be happier.

    By Ian R on 11 Jan | VERIFIED PURCHASE

    Wanted a reasonably priced estate car for work and social use. Opted for Skoda Fabia. Salesman was very helpful without being pushy. Good price and even took my elderly car in part exchange. Very happy with all aspects and dealings.

    Reply from Auto Unit Limited

    2 Days ago

    Hi Ian, thank you for your kind words - they mean so much to us. We wish you all the best in your Fabia and if you are ever passing, please feel free to call in for a coffee :)

  • Every courtesy was afforded me during transactions

    By Frank M on 11 Jan | VERIFIED PURCHASE

    From start to finish it was stimulating to deal with such professional people.

    Reply from Auto Unit Limited

    2 Days ago

    Hi Frank, thank you for taking the time to leave us a review. As a family run business it really means a lot - it was a pleasure to do business with you. Enjoy your Jazz and we look forward to doing business again with you in future.

  • 1st Class customer service, second to none 👍👍👍

    By Julius Cesar C on 27 Nov 19 | VERIFIED PURCHASE

    Got my new car from them a few months ago. Sam made it a very pleasant hassle free experience every step of the way from our initial look at the car, test drive till collecting it (car was prep immaculately) Their customer service is excellent and second to none !! especially their post sale service which I got to experience recently when my headlight needs replacing, went to a popular car repair chain but alas, apparently they do not change headlight bulb for a Merc 😡, that is when I rang Auto Unit and right there and there Jay guided me on what bulb to buy and agreed for me to drive the car over and that was already around 6pm, upon arriving, though, it is nearly their closing time, still, I was made to feel very welcome and my headlight was sorted by Sam in 10 minutes! They did not even charge me for it as it was apparently just a minor work but for me that was 1st class customer service !!! Hats off to Sam, Jay and the team. Highly recommended !!

    Reply from Auto Unit Limited

    2 Days ago

    Hi Julius, thank you for your super kind words. As a family business we all ways try our utmost to give the best service. If you need anything, you know where we are! :)

  • A truly enjoyable experience

    By Vaughan and Linda P on 23 Nov 19 | VERIFIED PURCHASE

    A very happy, friendly, stress-free experience with professionals who are also true petrolheads. Made to feel immediately at ease. Praise comes no higher. Thanks Guys, long may you trade and prosper.

    Reply from Auto Unit Limited

    2 Days ago

    Hi both, I hope that you are both well and enjoying your car... and looking after your beast of a BMW! If you are ever passing, please feel free to call in for a coffee and to talk old BMW's!