Customer Reviews (5)
Buying a used Audi SQ5
Excellent, professional and friendly service. Very impressed
How not to sell a car
visited dealer with the intention of upgrading my A3 cabriolet for a later model.salesman asked if I wanted to change cars because I didn't like it. An odd thing to say considering I wanted another A3 .After a few minutes looking at his computer screen he said we have nothing to offer you. And that was the end of the ordeal.My wife and I were of the impression that the sales person was either having a bad day or just rude.
Reply from Bexley Audi
on 14 Oct 19
Hello John Thank you very much for your email, and valuable feedback. Firstly, I am sorry that we have not met your expectations on your recent visit to our showroom. Customer experience is something that we are constantly reviewing here at Bexley Audi, and we are proud of the many positive emails that our team receive.We also understand that sometimes things can go wrong, clearly, on this occasion we have let that standard fall. I would like to understand exactly what went wrong on your recent visit, and I would love the opportunity to discuss this matter with you personally. If you are happy to do so, would you kindly call in to the office, and ask to speak to myself? Many thanks Mel Pattni If you have not sourced a car for yourself, and after our conversation you I will be happy to help you find a replacement
Great all round service
Great service all round. Found Audi A4 Avant Black Edition 1.8 Petrol on Auto Trader. Called dealer on Friday and was test driving it on Monday morning. Dealt with Wesley who was really helpful, friendly & knowledgable. Didn’t try the hard sell. Let me take my time. Loved the car so bought it! Would recommend
The WORST experience
I would never buy from this dealership EVER again. After 4 phone calls to the garage and being promised a call back, I had to drive 90 miles to view the car. I should have realised at this point it was fated as the collection process and aftercare were even worse! Items I requested be done before collection were not done, and still 17 months on I’m still waiting for my up to date car manual. I’ve given up now - and so should anyone else who values reviews.
Absolutely terrible. I booked an appointment for 3pm. On arrival I was advised that the consultant was busy with another customer. I waited for an hour and was then advised that I would need to come back another day. After a 40 mile round trip I was not impressed. This is not the way to treat customers.